Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I have a problem with using the address bar to search.

more options

Hi.when i type something in address bar and i hit enter , it must go to google and search for it. but instead of that , it asks to download "search" ! it happen for the search bar at the top right of the firefox too ! and sometimes it happens in the google page ! (when i type and click on the magnifier it just request for downloading "search" ) and "search" has an unknown size ! i have a big problem when i want to search for something. please help.

download request picture :

http://www.4shared.com/photo/FEDvEMi3/Capture.html

All Replies (6)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

This can happen if you have an ad-blocking extension or (security) software that is modifying the HTTP headers and removes GET data (?xxx=xxx) appended to a link to request a specific (ad) file from a server.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
more options

I tried all of them. nothing changed.

more options

Which security software (firewall, anti-virus) do you have?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.


Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

I have Kaspersky internet security 2013 on my PC. I think its enough for scanning. should i scan with other things?

more options

please someone help.