Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When accessing Hotmail, get comment: Something went wrong and we can't sign you in right now. Please try again later. Thank you.

  • 6 uphendule
  • 13 zinale nkinga
  • 29059 views
  • Igcine ukuphendulwa ngu hesco

more options

It happened suddenly. After that, I reset computer to an earlier date. Did not fix problem. I reloaded Internet explorer, Version 8. Did not fix problem. I can access Hotmail from another computer without problem. I think I changed something in tools that might have caused the problem. All fixes and virus checking are up to date.

Appreciate any help you can provide.

Don Patterson

Isisombululo esikhethiwe

I had a similar problem. I could access Hotmail but not any folds. I use Firefox 17.0.1 as my browser and tried IE and no problems with Hotmail. I had to uninstall Firefox and reinstall, then it worked fine.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (6)

more options

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

more options

Isisombululo Esikhethiwe

I had a similar problem. I could access Hotmail but not any folds. I use Firefox 17.0.1 as my browser and tried IE and no problems with Hotmail. I had to uninstall Firefox and reinstall, then it worked fine.

more options

Under internet options, I reset Internet Explorers setting to their default condition. That fixed Hotmail within the Internet Explorer browser. Still could not get in through Foxfire browser. So, as suggested, I renewed the Foxfire browser and that solved the problem.

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

To me, this is not Firefox issue, I've check it with other browsers as well and face the same issue. Issue is in Hotmail site for more details visit below link.

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/something-went-wrong-and-we-cant-sign-you-in-right/ba870633-b595-4d1f-90bd-7d1587da8517

Okulungisiwe ngu Thomas

more options

Like most programs, It gets bogged down with crap over a long period of time and needs a fresh start. Updating & re-installing Firefox didn't work for me. I had to reset it to solve the problem. It also made the program run cleaner.

This should work for most Window 7 users. While the reset will probably save all your bookmarks and other files, it's a good idea to store them in an unused temp file on your hard drive just in case.

After the reset, Firefox will put a folder on your desktop with all the old data which you can either save or delete later.