Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Recently auto-upgraded to v17.0.1 on W7-64; but the search saved passwords function always returns nothing -- they are there, since autocomplete works

  • 5 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu cor-el

more options

I always used to be able to search and retrieve password -- but the UI has changed recently and whatever I search for nothing is returned; but for many sites it still auto fills in my name/password so they are there. I've tried searching for anyone else having this problem but can't find anything -- can't believe I'm alone though...

Do I just down grade -- or is there anything else I can do to get functionality back?

I always used to be able to search and retrieve password -- but the UI has changed recently and whatever I search for nothing is returned; but for many sites it still auto fills in my name/password so they are there. I've tried searching for anyone else having this problem but can't find anything -- can't believe I'm alone though... Do I just down grade -- or is there anything else I can do to get functionality back?

Isisombululo esikhethiwe

All Replies (5)

more options

Did you look here?

  • Firefox/Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
  • Press the F10 key or tap the Alt key to bring up the "Menu Bar" temporarily if the menu bar is hidden.
  • Use "Firefox > Options" instead of "Tools > Options" if the menu bar is hidden.
more options

Yes -- that's exactly where I'm looking -- I get the pop up window but what ever I enter there as a search term, it can't find anything. I know it's got saved passwords (including the password for this site which it just autofilled for me).  :-(

Image attached of what happens.

more options

You can check for problems with the localstore.rdf file.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

Bingo! Removed the localstore.rdf file and all fine now :-) Very many thanks!

more options

Isisombululo Esikhethiwe

You're welcome