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After updating to Firefox 17, when clicking on the Add-ons in the menu, nothing happens. I cannot access it at all.

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  • Igcine ukuphendulwa ngu Bobi2011

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After updating today (11/20/2012) to Firefox 17.0, when I click the Add-ons link in the toolbar, nothing happens. I can click downloads and the window opens, same for everything else except Add-ons. Any ideas on how to get it to work?

Isisombululo esikhethiwe

hello JPV555, another user reported that tab mix plus might cause this issue - do you have it installed too? if so, please launch firefox in safe mode, go to the addons-manager & keep tab mix plus disabled until there is an update available for the extension.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 5

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Isisombululo Esikhethiwe

hello JPV555, another user reported that tab mix plus might cause this issue - do you have it installed too? if so, please launch firefox in safe mode, go to the addons-manager & keep tab mix plus disabled until there is an update available for the extension.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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Yep, that did the trick. Thanks so much! Now all I have to do is get a fix from Symantec about their Norton Toolbar not working :p

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regarding the norton-thingy please try to run the symantec liveupdate, according to symantec they've already released a compatibility update for the toolbar: https://community.norton.com/t5/Norton-360/Firefox-17-Support-for-Norton-Toolbar/m-p/853424

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Yeah I did but nothing came up (plus I have NSS via Comcast which I think gets updated separately IIRC).

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Hi guys. We've marked Tab Mix Plus as incompatible since it is causing a lot of these issues. There is a development version available on the TMP website that seems to work just fine in FF 17.

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That did the trick for me, also. Thanks very much.