check out this link, it may help you to solve the problem https://support.mozilla.org/en-US/kb/firefox-crashes-when-downloaded-files-are-checked?esab=a&s=crash&r=3&as=s

I have tried that work around without success.

are you facing problem only on audible.com?

I thought the problem could be fixed if I updated Firefox. The Firefox browser also crashes when I am trying to update Firefox.

Of course you need to update your Firefox 16 to 16.0.2 Firefox 16 has bug

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

86d07565-50b4-48bd-bfb7-a4ed62121120
9dc95811-667c-4181-b185-c026c2121119
58defc1b-c32f-43d9-824d-e39ec2121119
5ca2bb9f-4914-43e5-8e93-d45782121119
3457c96d-3bde-4eb8-bdc1-6dd5c2121119

Hi TerriB

Your crashes are caused by a program from Audible Inc (AudibleExt.dll) as you can see in the crash reports ([@ audibleext.dll@0x11639 ]).

• https://crash-stats.mozilla.com/report/index/86d07565-50b4-48bd-bfb7-a4ed62121120

So you will have to uninstall or disable that program.

That did it. Thanks so much!