Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to view video from YouTube because there is a filter enabled. It happens on work and home networks and only on Firefox (15.0.1).

  • 4 uphendule
  • 5 zinale nkinga
  • 20952 views
  • Igcine ukuphendulwa ngu danceitup

more options

After updating to Firefox 15.0.1 and Adobe Flash Player to 11.4, I was unable to view media from YouTube. I was given a message: "This video is unavailable with the Education Filter enabled. To view this video, the site network administrator will need to add it to a playlist". I work for a school district and use my laptop at work so I figured I got that message because YouTube is blocked on that network. But, when I got home, I was given the same message on my home network with YouTube videos. I reset Firefox and it took care of the issue until I went to work and the problem happened all over again with the same message......I tried to view the same videos on a different browser (Safari) and it worked just fine. I'm afraid if I reset Firefox again, I will have the same issue.

Isisombululo esikhethiwe

It's possible that YouTube set a filter cookie which it still can see when you connect from home. To clear cookies for youtube.com, you can use either of these:

(1) "Show Cookies" dialog on the Preferences/Privacy tab:

Firefox > Preferences > Privacy > "Show Cookies"

Type yout in the search box at the top to filter the list, and remove each cookie individually.

(2) "View Cookies" dialog on the Page Info/Security tab:

While viewing a page on the site --

Tools > Page Info > Security > "View Cookies"

-- remove each cookie individually.

Then try reloading the page and see whether Youtube behaves differently.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 5

All Replies (4)

more options

I wonder whether this is implemented using the proxy feature? You can check the setting here:

Firefox > Preferences > Advanced > Network > "Settings" button

If you choose No Proxy, does that change anything?

more options

I used the No Proxy feature and it did not change anything. Maybe it still could be related to the proxy feature, I will keep trying. Thank you for your help.

more options

Isisombululo Esikhethiwe

It's possible that YouTube set a filter cookie which it still can see when you connect from home. To clear cookies for youtube.com, you can use either of these:

(1) "Show Cookies" dialog on the Preferences/Privacy tab:

Firefox > Preferences > Privacy > "Show Cookies"

Type yout in the search box at the top to filter the list, and remove each cookie individually.

(2) "View Cookies" dialog on the Page Info/Security tab:

While viewing a page on the site --

Tools > Page Info > Security > "View Cookies"

-- remove each cookie individually.

Then try reloading the page and see whether Youtube behaves differently.

more options

IT WORKED! I can view video again from YouTube. I removed all cookies for youtube in preferences and Page Info. Thank you so much! Now I know what to do if it happens again.