Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

EVERY FEW DAYS I GOT "UPDATE AVAILABLE" MESSAGE, clicked the load, and the blue candy stripe showed, but never stopped and window remained open, re update v15.

  • 3 uphendule
  • 1 inale nkinga
  • 58 views
  • Igcine ukuphendulwa ngu cor-el

more options

5/15/12 installed update 12.0 nothing has been installed since then due to the same problem each time I get a message.

All Replies (3)

more options

It looks like the update couldn't complete for some reason. You should be able to just download and install the latest version from mozilla.org/firefox

Details are in this article - How to download and install Firefox on Windows

more options

Oops I meant to link you to the Mac article, How to download and install Firefox on Mac, not the Windows version.

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.