Scheduled maintenance: Thursday, September 24, between 11:30am and 13:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I have a problem with only two websites. Each requires a pw for access. Once in, can't get access to info on more pages. Not browser specific.

  • 4 uphendule
  • 2 zinale nkinga
  • 74 views
  • Igcine ukuphendulwa ngu Michael Verdi

more options

Here's the error I receive: The connection was reset. The connection to the server was reset while the page was loading. This happens consistently with only these two websites. I've checked with them (one is my bank, other is realtor) and there are no technical issues on their side. It only happens on my MAC running OS X 10.8.1. Firefox is 16.0. Happened on previous version as well. Safari just shows a blank page which never loads. I've checked with my ISP to no avail. Can't find solution anywhere.

All Replies (4)

more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

More info here - Websites don't load - troubleshoot and fix error messages

Did this fix your problems? Please report back to us!

more options

Hi, I've tried that a couple of times and it doesn't work. Thanks for taking the time to write.

more options

I spoke with the website administrators for the websites I'm having an issue with. Apparently they are not compatible with the latest versions of Firefox and Safari, therefore the problems. I will see if installing an older version of one of those will help the problem.

more options

Thanks for letting us know. You can get an older version of Firefox here but be careful, it doesn't have all the latest security fixes - Install an older version of Firefox