Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My home page does not start

more options

Hello, Help would be nice. I used Firefox for a long time and I had no problems in launching my home page until today. Problem : I do not know Symptoms : I can get my home page or whatever URL after using "Reset Firefox" in the tab Help>Trouble Shooting Information.

When living Firefox and getting back again, the problem still occurs. I do not know how to solve this problem. Thanks in advance for help. Regards Bernard

Isisombululo esikhethiwe

All Replies (4)

more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.


What is the home page setting?

Is that a web page or the about:home page?

If it is a web page the try to clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

more options

Thank you very much for the feedback.

I did it and it did work on the spot. But after several launch of firefox and resetting, things are going well now.

I agree with your diagnostics.

Thank you again for your support.


more options

Isisombululo Esikhethiwe

You're welcome

more options

Problem solved