Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox 14.1 hangs, even in safe mode

  • 1 baphendule
  • 43 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu user633449

more options

Always hangs within a few minutes, even in safe mode. Have uninstalled and deleted directory and rebooted and reinstalled. Nothing helps. Now trying the Beta 15 version and that hangs too. Chrome and IE work fine and previous version of Firefox worked fine.

All Replies (1)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!