Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sound Issues with Firefox 13 and Flash 11

jhdickey
jhdickey
more options

This issue has been confirmed on two computers now. When using Firefox 13.0 with Adobe Flash 11.x, the sound quality in videos played on websites like fix news and cnn is distorted and scratchy. This does not occur when playing native video or audio files, files within iTunes or when playing the same videos from internet explorer on the same website listed above.

This issue has been confirmed on two computers now. When using Firefox 13.0 with Adobe Flash 11.x, the sound quality in videos played on websites like fix news and cnn is distorted and scratchy. This does not occur when playing native video or audio files, files within iTunes or when playing the same videos from internet explorer on the same website listed above.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

There have been some issues with the Flash player 11.3 plugin. Adobe listed "audio distortion issues when streaming Flash content" as a known problem in its last release notes: http://helpx.adobe.com/flash-player/release-note/enduser-release-notes-11_3.html

Note that IE uses a different binary, the ActiveX player (.ocx) vs. the "Netscape style" plugin (.dll) used in Firefox, so that could explain the difference.