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Firefox randomly freezes, uninstall will not work...

Kuphostiwe

When I am on any website at all, Firefox randomly freezes for about 10 seconds. Firefox tints white and program title says (Not Responding). I've tried scanning Firefox with anti-virus and anti-malware software but its clean. Ive restarted my computer and tried updating and reinstalling Firefox, my problem still persists. I decided totally uninstalling Firefox then installing an offline setup should fix it but when I try to uninstall the program does nothing. I took this screenshot: http://gyazo.com/8b1986b672f4911370146cbcd3b2b288 I don't know why but that is the only entry that has anything to do with Firefox in my Programs and Features. When I press Uninstall nothing at all happens. The version of firefox I have is the latest 13.0.1 as of June 17, 2012 as shown in this screenshot: http://gyazo.com/ac401e0668a9a1a5fa632d3bd61f8dd7 I want to just delete the Firefox install directory located at C:\Program Files (x86)\Mozilla Firefox but I don't know if that will delete everything that has to do with Firefox and I want a total removal of the program before I reinstall to ensure my problem is fixed. I have searched all over the internet for my problem to find the answer but did not find anything which is why I'm submitting this. All help and comments are appreciated.

When I am on any website at all, Firefox randomly freezes for about 10 seconds. Firefox tints white and program title says (Not Responding). I've tried scanning Firefox with anti-virus and anti-malware software but its clean. Ive restarted my computer and tried updating and reinstalling Firefox, my problem still persists. I decided totally uninstalling Firefox then installing an offline setup should fix it but when I try to uninstall the program does nothing. I took this screenshot: http://gyazo.com/8b1986b672f4911370146cbcd3b2b288 I don't know why but that is the only entry that has anything to do with Firefox in my Programs and Features. When I press Uninstall nothing at all happens. The version of firefox I have is the latest 13.0.1 as of June 17, 2012 as shown in this screenshot: http://gyazo.com/ac401e0668a9a1a5fa632d3bd61f8dd7 I want to just delete the Firefox install directory located at C:\Program Files (x86)\Mozilla Firefox but I don't know if that will delete everything that has to do with Firefox and I want a total removal of the program before I reinstall to ensure my problem is fixed. I have searched all over the internet for my problem to find the answer but did not find anything which is why I'm submitting this. All help and comments are appreciated.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

Eminye Imininingwane

cor-el
  • Top 10 Contributor
  • Moderator
17538 izisombululo 158582 izimpendulo
Kuphostiwe
A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file You can also try to repair the places database with this extension: *https://addons.mozilla.org/firefox/addon/places-maintenance/ ---- You can also try to reset Firefox and create a new profile. *https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
jscher2000
  • Top 10 Contributor
8773 izisombululo 71729 izimpendulo
Kuphostiwe

I wonder whether any of your add-ons could be causing this? A standard diagnostic for that is to try Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Troubleshoot Firefox issues using Safe Mode using

Help > Restart with Add-ons Disabled

(Or hold the Shift key while starting Firefox if Firefox is closed.)

In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

If the freezes stop, this points to one of your add-ons or custom setting as the problem.

If they continue, you might want to try a Firefox reset. Restart normally, and check out this article: Refresh Firefox - reset add-ons and settings.

(Ha - late again!)

I wonder whether any of your add-ons could be causing this? A standard diagnostic for that is to try Firefox's Safe Mode. First, I recommend backing up your Firefox settings in case something goes wrong. See [[Backing up your information]]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.) Next, restart Firefox in Firefox's [[Safe Mode]] using Help > Restart with Add-ons Disabled (Or hold the Shift key while starting Firefox if Firefox is closed.) In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode." If the freezes stop, this points to one of your add-ons or custom setting as the problem. If they continue, you might want to try a Firefox reset. Restart normally, and check out this article: [[Reset Firefox – easily fix most problems]]. ''(Ha - late again!)''

Okulungisiwe ngu jscher2000

Umnikazi wombuzo

I just backed up my bookmarks and reset Firefox. I wasn't aware that you could reset Firefox. I haven't gotten a chance to see if my freezing problem is still persisting, but Firefox is still displayed as this http://gyazo.com/3cdea286787f94f6738eef7f6cf354e5 and I still can't uninstall it.

I just backed up my bookmarks and reset Firefox. I wasn't aware that you could reset Firefox. I haven't gotten a chance to see if my freezing problem is still persisting, but Firefox is still displayed as this http://gyazo.com/3cdea286787f94f6738eef7f6cf354e5 and I still can't uninstall it.

Umnikazi wombuzo

The freezing problem with firefox still exists... I forgot this detail in my first post but sometimes this error comes up http://gyazo.com/8a2bd95128fc5de62e7013c46bc94985 totally random. I dont really know what to do, I can't uninstall and the reset doesnt help anything. Should i just delete everything in C:\Program Files (x86)\Mozilla Firefox and C:\Users\Josh\AppData\Roaming\Mozilla and C:\Users\Josh\AppData\Local\Mozilla???

The freezing problem with firefox still exists... I forgot this detail in my first post but sometimes this error comes up http://gyazo.com/8a2bd95128fc5de62e7013c46bc94985 totally random. I dont really know what to do, I can't uninstall and the reset doesnt help anything. Should i just delete everything in C:\Program Files (x86)\Mozilla Firefox and C:\Users\Josh\AppData\Roaming\Mozilla and C:\Users\Josh\AppData\Local\Mozilla???
jscher2000
  • Top 10 Contributor
8773 izisombululo 71729 izimpendulo
Kuphostiwe

That error message is a warning that there is a problem with a Facebook script (fbcdn.net is the Facebook content distribution network). Can you pin it down to any particular FB application or service?

And no, you should not delete everything in all your profile folders, because that includes your bookmarks, saved passwords, and other settings. Instead, you could create a new blank profile and test whether that works. In addition to bypassing current add-ons and custom settings, it should have completely fresh settings databases and a fresh cache folder.

Close Firefox and start up in the Profile Manager as described in Profile Manager - Create, remove, or switch Firefox profiles. Any time you want to switch profiles, close Firefox and return to this dialog.

If that works well, you can check this article to importing bookmarks and other data. Of course, be selective, since if the Reset profile has a problem, some of your personal data could be the problem. Recovering important data from an old profile.

Any luck?

That error message is a warning that there is a problem with a Facebook script (fbcdn.net is the Facebook content distribution network). Can you pin it down to any particular FB application or service? And no, you should not delete everything in all your profile folders, because that includes your bookmarks, saved passwords, and other settings. Instead, you could create a new blank profile and test whether that works. In addition to bypassing current add-ons and custom settings, it should have completely fresh settings databases and a fresh cache folder. Close Firefox and start up in the Profile Manager as described in [[Use the Profile Manager to create and remove Firefox profiles]]. Any time you want to switch profiles, close Firefox and return to this dialog. If that works well, you can check this article to importing bookmarks and other data. Of course, be selective, since if the Reset profile has a problem, some of your personal data could be the problem. [[Recovering important data from an old profile]]. Any luck?

Umnikazi wombuzo

I backed up my bookmarks which is the only personal data I care about, deleted all the profiles in the profile manager, and made a new profile. After I made a totally new profile, I ran CCleaner, a system optimization program that cleans up Firefox and many other things on a computer very nicely. http://gyazo.com/958a243f78237f18dc4537f930eeba6e After cleaning Firefox and creating a new profile, I also reset Firefox again. I don't know if that makes a difference but I'm just trying anything... I haven't got a chance to see if my freezing issue still persists, but I still want to have the ability to uninstall Firefox in the future and Firefox still looks like this http://gyazo.com/d12ac6f0fb6d896cbdc3d599de32d8b5 in my Programs and Features and still won't uninstall.

Also, now that I think about it, I do have Facebook always open when I'm using Firefox. I have only 13 apps associated with my Facebook account but most of them are there because of using Facebook on my HTC Vivid. I never play games on facebook or use weird apps. The only things I do are the usual talking to people on messenger and commenting and such. I don't have a clue why facebook would be making Firefox freeze all the time but I guess it could be a possible cause. I don't think I could pin point where and when, the freezing really is totally random.

I'll reply to this as soon as I experience freezing again but any help on my uninstall not working problem?

I backed up my bookmarks which is the only personal data I care about, deleted all the profiles in the profile manager, and made a new profile. After I made a totally new profile, I ran CCleaner, a system optimization program that cleans up Firefox and many other things on a computer very nicely. http://gyazo.com/958a243f78237f18dc4537f930eeba6e After cleaning Firefox and creating a new profile, I also reset Firefox again. I don't know if that makes a difference but I'm just trying anything... I haven't got a chance to see if my freezing issue still persists, but I still want to have the ability to uninstall Firefox in the future and Firefox still looks like this http://gyazo.com/d12ac6f0fb6d896cbdc3d599de32d8b5 in my Programs and Features and still won't uninstall. Also, now that I think about it, I do have Facebook always open when I'm using Firefox. I have only 13 apps associated with my Facebook account but most of them are there because of using Facebook on my HTC Vivid. I never play games on facebook or use weird apps. The only things I do are the usual talking to people on messenger and commenting and such. I don't have a clue why facebook would be making Firefox freeze all the time but I guess it could be a possible cause. I don't think I could pin point where and when, the freezing really is totally random. I'll reply to this as soon as I experience freezing again but any help on my uninstall not working problem?
jscher2000
  • Top 10 Contributor
8773 izisombululo 71729 izimpendulo
Kuphostiwe

Regarding Programs and Features, I don't know why yours shows Firefox 9 or doesn't work. That control panel is populated from the Windows registry, and the Firefox upgrade installers might have failed to update it for reason.

In case you need it, there is an uninstaller here: C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe

Regarding Programs and Features, I don't know why yours shows Firefox 9 or doesn't work. That control panel is populated from the Windows registry, and the Firefox upgrade installers might have failed to update it for reason. In case you need it, there is an uninstaller here: C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe
cor-el
  • Top 10 Contributor
  • Moderator
17538 izisombululo 158582 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Sometimes an orphaned entry in Programs isn't updated or removed if Firefox updates, but a new entry is added.

If you are comfortable with using the Registry editor then you can remove that entry.

  • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox
Sometimes an orphaned entry in Programs isn't updated or removed if Firefox updates, but a new entry is added. If you are comfortable with using the Registry editor then you can remove that entry. *HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox

Umnikazi wombuzo

Ok. I just deleted the registry entry at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox and now it's not in Programs and Features which is good. Now I didn't mention it in my first post but I did go to C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe and tried to run the uninstall but when I double click/right click and click open/run as administrator the "helper.exe" file, absolutely nothing happens. The blue circle above the mouse cursor that indicates something is loading appears for a split second but that is it. I tried this before posting this topic and I just tried again and it does not work. http://gyazo.com/4d5ba471ecbbad2d888346d21e42e93d

Also, I hate to say it but my Firefox is still randomly freezing... The uploaded image is just another screenshot of my computer screen with the script error, whether it helps anything or not. I have no clue what else to do and I greatly appreciate and am thankful for all the help and input I've been getting. Any more ideas?

Just to summarize again: Firefox still can't be uninstalled, and Firefox still randomly freezes while internet browsing.

Also one last thing, interesting note, I've noticed that when I don't have Facebook open in Firefox, no freezing occurs, as jscher2000 stated above that the script error is associated with Facebook. Can someone explain that to me? I can't see why all my plug ins are updated including everything associated with adobe and flash.

Ok. I just deleted the registry entry at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox and now it's not in Programs and Features which is good. Now I didn't mention it in my first post but I did go to C:\Program Files (x86)\Mozilla Firefox\uninstall\helper.exe and tried to run the uninstall but when I double click/right click and click open/run as administrator the "helper.exe" file, absolutely nothing happens. The blue circle above the mouse cursor that indicates something is loading appears for a split second but that is it. I tried this before posting this topic and I just tried again and it does not work. http://gyazo.com/4d5ba471ecbbad2d888346d21e42e93d Also, I hate to say it but my Firefox is still randomly freezing... The uploaded image is just another screenshot of my computer screen with the script error, whether it helps anything or not. I have no clue what else to do and I greatly appreciate and am thankful for all the help and input I've been getting. Any more ideas? Just to summarize again: Firefox still can't be uninstalled, and Firefox still randomly freezes while internet browsing. Also one last thing, interesting note, I've noticed that when I don't have Facebook open in Firefox, no freezing occurs, as jscher2000 stated above that the script error is associated with Facebook. Can someone explain that to me? I can't see why all my plug ins are updated including everything associated with adobe and flash.
cor-el
  • Top 10 Contributor
  • Moderator
17538 izisombululo 158582 izimpendulo
Kuphostiwe

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove Cookies" from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/Troubleshooting+plugins
jscher2000
  • Top 10 Contributor
8773 izisombululo 71729 izimpendulo
Kuphostiwe

One question about your malware scans: when you said you scanned Firefox, did you do a full system scan? You may want to run some supplemental scans. These two tools are highly regarded:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/

One question about your malware scans: when you said you scanned Firefox, did you do a full system scan? You may want to run some supplemental scans. These two tools are highly regarded: Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free SUPERAntiSpyware : http://www.superantispyware.com/

Umnikazi wombuzo

Right now I'm running Firefox in safe mode with all plugins and extensions disabled. I have not had any freezing on Firefox yet. Hopefully we can say that plugins are causing this problem. I took screenshots of all my plugins and extensions. They are all up to date and Firefox usually automatically disables anything that it thinks makes Firefox unstable or buggy.

Plugins top half: http://gyazo.com/162da6788a97fafcf2b387d20eb6f33c Plugins bottom half: http://gyazo.com/0733672c956e64310cb8101bc16332a5 Extensions: http://gyazo.com/e8f4be16df171a732e901a5eb4e33cdf

I'm pretty sure it's none of my extensions that are causing the problem because I've had all of them for as long as I can remember and this freezing issue started about 2 or 3 weeks ago. Also, I am very sure that there is no spyware/malware/viruses on my computer... I have scanned with AVG Free edition, Malwarebytes Anti-Malware, Spybot Search & Destroy, Microsoft Security Essentials, and Windows Defender. Trust me, I know I am clean...

Right now I'm running Firefox in safe mode with all plugins and extensions disabled. I have not had any freezing on Firefox yet. Hopefully we can say that plugins are causing this problem. I took screenshots of all my plugins and extensions. They are all up to date and Firefox usually automatically disables anything that it thinks makes Firefox unstable or buggy. Plugins top half: http://gyazo.com/162da6788a97fafcf2b387d20eb6f33c Plugins bottom half: http://gyazo.com/0733672c956e64310cb8101bc16332a5 Extensions: http://gyazo.com/e8f4be16df171a732e901a5eb4e33cdf I'm pretty sure it's none of my extensions that are causing the problem because I've had all of them for as long as I can remember and this freezing issue started about 2 or 3 weeks ago. Also, I am very sure that there is no spyware/malware/viruses on my computer... I have scanned with AVG Free edition, Malwarebytes Anti-Malware, Spybot Search & Destroy, Microsoft Security Essentials, and Windows Defender. Trust me, I know I am clean...
jscher2000
  • Top 10 Contributor
8773 izisombululo 71729 izimpendulo
Kuphostiwe

Naturally I'm suspicious of the Facebook plugin, but Safe Mode also disables graphics hardware acceleration and probably some custom settings, so it's difficult to say what exactly is the problem.

Naturally I'm suspicious of the Facebook plugin, but Safe Mode also disables graphics hardware acceleration and probably some custom settings, so it's difficult to say what exactly is the problem.

Umnikazi wombuzo

So last night after putting Firefox in safe mode with add-ons disabled I have not had any freezing or script errors! I'm glad progress if finally being made. However, which of the fourteen plugins that I have are causing the problems? I'm fine with just uninstalling all of the plugins and only reinstalling essentials such as java and flash. Ideas?

Also, I've been thinking about solution for my uninstall issue with Firefox... Would it work if someone uploaded a copy of their "helper.exe" to a file sharing site such as http://www.filedropper.com/ and I downloaded it and replaced my uninstall with their's... Would that work? I feel like it won't but I'm willing to try anything.

So last night after putting Firefox in safe mode with add-ons disabled I have not had any freezing or script errors! I'm glad progress if finally being made. However, which of the fourteen plugins that I have are causing the problems? I'm fine with just uninstalling all of the plugins and only reinstalling essentials such as java and flash. Ideas? Also, I've been thinking about solution for my uninstall issue with Firefox... Would it work if someone uploaded a copy of their "helper.exe" to a file sharing site such as http://www.filedropper.com/ and I downloaded it and replaced my uninstall with their's... Would that work? I feel like it won't but I'm willing to try anything.
jscher2000
  • Top 10 Contributor
8773 izisombululo 71729 izimpendulo
Kuphostiwe

I wonder whether reinstalling Firefox 13 over your existing installation might be a better way to install the helper.exe and any other missing/broken files?

If you restart in Safe Mode, you can check the box to disable add-ons (don't check the other boxes) and Restart to see whether Firefox works with the add-ons disabled. You can selectively reenable the ones you want to run without uninstalling the others just yet.

I wonder whether reinstalling Firefox 13 over your existing installation might be a better way to install the helper.exe and any other missing/broken files? If you restart in Safe Mode, you can check the box to disable add-ons (don't check the other boxes) and Restart to see whether Firefox works with the add-ons disabled. You can selectively reenable the ones you want to run without uninstalling the others just yet.
drhaze 0 izisombululo 2 izimpendulo
Kuphostiwe

My firefox 17.01 with flash player 11.5.502..110 and windows 8 Pro x64 with Bitdefender antivirus 2013 hangs all day log. go to amazon and it hangs. task manager no cpu usage. kill process use chrome or opera or ie. but no firefox. i wish i could use my favorite firefox. try disabling just the latest flash and see.

My firefox 17.01 with flash player 11.5.502..110 and windows 8 Pro x64 with Bitdefender antivirus 2013 hangs all day log. go to amazon and it hangs. task manager no cpu usage. kill process use chrome or opera or ie. but no firefox. i wish i could use my favorite firefox. try disabling just the latest flash and see.