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FF13.0 DEP crash

Kuphostiwe

I just saw a Firefox 13.0 DEP crash.

The troubleshooting information below is from after I restarted it.

I just saw a Firefox 13.0 DEP crash. The troubleshooting information below is from after I restarted it.

Eminye Imininingwane Yohlelo

I-Crash ID

http://crash-stats.mozilla.com/report/index/bp-9e72816a-ac42-427e-a162-5e3232120613

Fakela amapulagi

very long list - how do I copy the whole about:plugins page?

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0

Eminye Imininingwane

Application Basics
Name
Firefox
Version
13.0
User Agent
Mozilla/5.0 (Windows NT 6.0; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
CheckPlaces
2.6.2
true
checkplaces@andyhalford.com
Html Validator
0.9.5.1
true
{3b56bcc7-54e5-44a2-9b44-66c3ef58c13e}
Long URL Please Mod
0.5.1
true
longurlplease@tseng
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
Nielsen NetSight
2.0
true
netsight@nielsen.com
SQLite Manager
0.7.7
true
SQLiteManager@mrinalkant.blogspot.com
Xmarks
4.0.5
true
foxmarks@kei.com
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.casesensitive
1
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
3
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20120601045813
browser.startup.homepage_override.mstone
13.0
dom.max_chrome_script_run_time
0
dom.max_script_run_time
0
extensions.lastAppVersion
13.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1339529980
places.history.expiration.transient_current_max_pages
104858
places.last_vacuum
1334798964
print.print_printer
HP Photosmart C4200 series
print.printer_HP_Photosmart_C4200_series.print_bgcolor
false
print.printer_HP_Photosmart_C4200_series.print_bgimages
false
print.printer_HP_Photosmart_C4200_series.print_command
print.printer_HP_Photosmart_C4200_series.print_downloadfonts
false
print.printer_HP_Photosmart_C4200_series.print_edge_bottom
0
print.printer_HP_Photosmart_C4200_series.print_edge_left
0
print.printer_HP_Photosmart_C4200_series.print_edge_right
0
print.printer_HP_Photosmart_C4200_series.print_edge_top
0
print.printer_HP_Photosmart_C4200_series.print_evenpages
true
print.printer_HP_Photosmart_C4200_series.print_footercenter
print.printer_HP_Photosmart_C4200_series.print_footerleft
&PT
print.printer_HP_Photosmart_C4200_series.print_footerright
&D
print.printer_HP_Photosmart_C4200_series.print_headercenter
print.printer_HP_Photosmart_C4200_series.print_headerleft
&T
print.printer_HP_Photosmart_C4200_series.print_headerright
&U
print.printer_HP_Photosmart_C4200_series.print_in_color
true
print.printer_HP_Photosmart_C4200_series.print_margin_bottom
0.5
print.printer_HP_Photosmart_C4200_series.print_margin_left
0.5
print.printer_HP_Photosmart_C4200_series.print_margin_right
0.5
print.printer_HP_Photosmart_C4200_series.print_margin_top
0.5
print.printer_HP_Photosmart_C4200_series.print_oddpages
true
print.printer_HP_Photosmart_C4200_series.print_orientation
0
print.printer_HP_Photosmart_C4200_series.print_pagedelay
500
print.printer_HP_Photosmart_C4200_series.print_paper_data
1
print.printer_HP_Photosmart_C4200_series.print_paper_height
11.00
print.printer_HP_Photosmart_C4200_series.print_paper_size_type
0
print.printer_HP_Photosmart_C4200_series.print_paper_size_unit
0
print.printer_HP_Photosmart_C4200_series.print_paper_width
8.50
print.printer_HP_Photosmart_C4200_series.print_reversed
false
print.printer_HP_Photosmart_C4200_series.print_scaling
1.00
print.printer_HP_Photosmart_C4200_series.print_shrink_to_fit
true
print.printer_HP_Photosmart_C4200_series.print_to_file
false
print.printer_HP_Photosmart_C4200_series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_C4200_series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_C4200_series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_C4200_series.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTS 450
Vendor ID
0x10de
Device ID
0x0dc4
Adapter RAM
1023
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.13.142
Driver Date
5-15-2012
Direct2D Enabled
true
DirectWrite Enabled
true (7.0.6002.18592)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTS 450) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

Umnikazi wombuzo

I captured a picture of the initial crash message.

I captured a picture of the initial crash message.
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Hi again milesrf,

Please post back with how you get on after disabling the Real Player Record.

I do not fully understand the crash report but have put further info into the post, it may help others.

I am making an educated guess here, but I do note you are using RealPlayer Browser Record Plugin 15.0.4 There are known issues with that and a recent FlashPlayer version. Try disabling or uninstalling that. Hopefully that will stop the crashes.

Hope that helps,

John


For cross reference purposes in the forum


And further info about the FlashPlayer problem

Also note

Hi again milesrf, Please post back with how you get on after disabling the Real Player Record. I do not fully understand the crash report but have put further info into the post, it may help others. I am making an educated guess here, but I do note you are using ''RealPlayer Browser Record Plugin 15.0.4'' There are known issues with that and a recent FlashPlayer version. Try disabling or uninstalling that. Hopefully that will stop the crashes. Hope that helps, John ------- For cross reference purposes in the forum * Crash Report for crash ID [https://crash-stats.mozilla.com/report/index/9e72816a-ac42-427e-a162-5e3232120613 9e72816a-ac42-427e-a162-5e3232120613] ** Crash Signature: RtlAllocateHeap | RtlpCreateNewDirectoryReference | ExitProcess ------- And further info about the FlashPlayer problem *Adobe Flash have been updating information at http://forums.adobe.com/thread/1018071?tstart=0 *Our own information that we are trying to keep up to date is at **[[flash 11.3 crashes or does not load in Firefox 13]] **[[flash Plugin - Keep it up to date and troubleshoot problems]] Also note *The Adobe link explains how to downgrade to an older version of FlashPlayer but reminds you it is a security risk. * the RealPlayer plugin is now blocklisted https://addons.mozilla.org/en-US/firefox/blocked/
cor-el
  • Top 10 Contributor
  • Moderator
17540 izisombululo 158596 izimpendulo
Kuphostiwe

Also check for problems with other plugins.


Try to use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.

Also check for problems with other plugins. *https://support.mozilla.org/kb/Troubleshooting+plugins ---- Try to use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.
AliceWyman
  • Moderator
240 izisombululo 2597 izimpendulo
Kuphostiwe

Even though RealPlayer Browser Record Plugin 15.0.4 is disabled in Firefox, you may need to turn off the Web Download & Recording preference within RealPlayer if it's causing the problem. Doing so will remove the "RealPlayer Browser Record Plugin" extension from the Firefox Add-ons Manager.

  1. Launch RealPlayer
  2. Click the RealPlayer icon in the upper left corner of the window and choose Preferences.
  3. Choose Download & Recording from the left hand panel
  4. Uncheck "Enable Web Download & Recording for these installed browsers"
  5. Click OK and close RealPlayer
  6. Restart Firefox
Even though RealPlayer Browser Record Plugin 15.0.4 is disabled in Firefox, you may need to turn off the Web Download & Recording preference within RealPlayer if it's causing the problem. Doing so will remove the "RealPlayer Browser Record Plugin" extension from the Firefox Add-ons Manager. #Launch RealPlayer #Click the RealPlayer icon in the upper left corner of the window and choose Preferences. #Choose Download & Recording from the left hand panel #Uncheck "Enable Web Download & Recording for these installed browsers" #Click OK and close RealPlayer #Restart Firefox *https://support.mozilla.org/kb/flash-crashes-or-does-not-load-firefox-13/discuss/2472

Okulungisiwe ngu AliceWyman

AliceWyman
  • Moderator
240 izisombululo 2597 izimpendulo
Kuphostiwe

And if turning off the Web Download & Recording preference within RealPlayer doesn't help, Firefox 13.0.1 will be out today and may resolve the problem. since it includes a fix for crashes at shutdown related to Flash 11.3 protected mode (bug 747683).

And if turning off the Web Download & Recording preference within RealPlayer doesn't help, Firefox 13.0.1 will be out today and may resolve the problem. since it includes a fix for crashes at shutdown related to Flash 11.3 protected mode (bug 747683).

Umnikazi wombuzo

RealPlayer Browser Record Plugin is already disabled, but I don't remember doing it. Some software may have done it automatically.

I'm not sure if RealPlayer is the software for which I've seen a recent notice that there is no version compatible with 64-bit Windows Vista.

I was able to capture two pictures showing several more recent crashes of 13.0. See the attachments.

Shortly afterwards, 13.0 would not start at all. I guessed that this was due to the less than complete defragmentation on this computer, so I shut down most programs and started a defragmentation run. Two days later, it wasn't finished, but I accidentally stopped it. 13.0 ran better since then, so I may have guessed right.

I have now installed 13.0.1 and will look to see if it happens to fix this problem more thoroughly.

RealPlayer Browser Record Plugin is already disabled, but I don't remember doing it. Some software may have done it automatically. I'm not sure if RealPlayer is the software for which I've seen a recent notice that there is no version compatible with 64-bit Windows Vista. I was able to capture two pictures showing several more recent crashes of 13.0. See the attachments. Shortly afterwards, 13.0 would not start at all. I guessed that this was due to the less than complete defragmentation on this computer, so I shut down most programs and started a defragmentation run. Two days later, it wasn't finished, but I accidentally stopped it. 13.0 ran better since then, so I may have guessed right. I have now installed 13.0.1 and will look to see if it happens to fix this problem more thoroughly.
cor-el
  • Top 10 Contributor
  • Moderator
17540 izisombululo 158596 izimpendulo
Kuphostiwe

Did you check for other plugins (or extensions that use binary components) causing the DEP issue?

Did you check for other plugins (or extensions that use binary components) causing the DEP issue? *https://support.mozilla.org/kb/Troubleshooting+plugins *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Umnikazi wombuzo

I've now captured a third page of the crash list. However, if I try to view the crashes, I get a message about them being throttled - not all on the server yet. They do not appear to be viewable on my computer if they haven't been sent to the server successfully.

I've now captured a third page of the crash list. However, if I try to view the crashes, I get a message about them being throttled - not all on the server yet. They do not appear to be viewable on my computer if they haven't been sent to the server successfully.

Umnikazi wombuzo

Not yet, but I haven't seen the problem again since I installed 13.0.1 and restarted Firefox.

Not yet, but I haven't seen the problem again since I installed 13.0.1 and restarted Firefox.
AliceWyman
  • Moderator
240 izisombululo 2597 izimpendulo
Kuphostiwe

The reason RealPlayer Browser Record Plugin extension is disabled is because Mozilla blocklisted it. See Flash 11.3 doesn't load video in Firefox. Even though RealPlayer Browser Record Plugin 15.0.4 is disabled in Firefox, you may need to turn off the Web Download & Recording preference within RealPlayer, as explained in the article, if it's causing the problem. Doing so will remove the "RealPlayer Browser Record Plugin" extension from the Firefox Add-ons Manager.

The plugin-container crash (bug 765176) appears to be one of the problems fixed in Firefox 13.0.1 since it's a duplicate of bug 747683. Let us know if you have any more crashes since updating to Firefox 13.0.1

The reason RealPlayer Browser Record Plugin extension is disabled is because Mozilla blocklisted it. See [[Flash 11.3 doesn't load video in Firefox]]. Even though RealPlayer Browser Record Plugin 15.0.4 is disabled in Firefox, you may need to turn off the Web Download & Recording preference within RealPlayer, as explained in the article, if it's causing the problem. Doing so will remove the "RealPlayer Browser Record Plugin" extension from the Firefox Add-ons Manager. The plugin-container crash ([https://bugzilla.mozilla.org/show_bug.cgi?id=765176 bug 765176]) appears to be one of the problems fixed in Firefox 13.0.1 since it's a duplicate of [https://bugzilla.mozilla.org/show_bug.cgi?id=747683 bug 747683]. Let us know if you have any more crashes since updating to Firefox 13.0.1
danhotte 0 izisombululo 1 izimpendulo
Kuphostiwe

uninstall firefox and then re-install firefox

uninstall firefox and then re-install firefox

Umnikazi wombuzo

Two more crashes when I thought I had installed 13.0.1 but hadn't told it to restart. It still showed the version as 13.0 then. I then turned off the preference within RealPlayer and restarted Firefox. No crashes since then, but I'll need longer to decide if that's a fix or only an improvement.

Two more crashes when I thought I had installed 13.0.1 but hadn't told it to restart. It still showed the version as 13.0 then. I then turned off the preference within RealPlayer and restarted Firefox. No crashes since then, but I'll need longer to decide if that's a fix or only an improvement.
AliceWyman
  • Moderator
240 izisombululo 2597 izimpendulo
Kuphostiwe

There's another plugin-container crash issue (bug 763276) which was recently reopened. You'll need to keep the RealPlayer Web Download & Recording preference turned off for now but you can try re-enabling it after Firefox updates. You can also check with RealPlayer to see if they will be updating their software to work with Firefox and Flash 11.3. See also http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows

There's another plugin-container crash issue ([https://bugzilla.mozilla.org/show_bug.cgi?id=763276 bug 763276]) which was recently reopened. You'll need to keep the RealPlayer Web Download & Recording preference turned off for now but you can try re-enabling it after Firefox updates. You can also check with RealPlayer to see if they will be updating their software to work with Firefox and Flash 11.3. See also http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows

Okulungisiwe ngu AliceWyman

AliceWyman
  • Moderator
240 izisombululo 2597 izimpendulo
Kuphostiwe

P.S. If you updated to Firefox 13.0.1 but didn't restart Firefox, then you didn't really check properly to see the plugin-container crashes would stop. You might want to re-enable the RealPlayer "Web Download & Recording" preference, then enable the RealPlayer Browser Record Plugin in the Firefox Add-ons Manager Extensions list and test again.

P.S. If you updated to Firefox 13.0.1 but didn't restart Firefox, then you didn't really check properly to see the plugin-container crashes would stop. You might want to re-enable the RealPlayer "Web Download & Recording" preference, then enable the RealPlayer Browser Record Plugin in the Firefox Add-ons Manager Extensions list and test again.

Umnikazi wombuzo

I've now found that 13.0.1 made the crashes much less frequent, but didn't completely eliminate them. Only two crashes under 13.0.1.

I wasn't able to see enough of the 13.0.1 crash reports to tell if they are still DEP crashes.

The RealPlayer options are still disabled.

Testing is now rather slow for me; it takes at least a day of Firefox for a reasonable test, since I haven't found a way to reliably make it crash.

I've now found that 13.0.1 made the crashes much less frequent, but didn't completely eliminate them. Only two crashes under 13.0.1. I wasn't able to see enough of the 13.0.1 crash reports to tell if they are still DEP crashes. The RealPlayer options are still disabled. Testing is now rather slow for me; it takes at least a day of Firefox for a reasonable test, since I haven't found a way to reliably make it crash.
cor-el
  • Top 10 Contributor
  • Moderator
17540 izisombululo 158596 izimpendulo
Kuphostiwe
That is a problem with the Flash plugin. *https://crash-stats.mozilla.com/report/index/88ff4dc8-e807-4839-90e1-667912120617

Umnikazi wombuzo

I see nothing on what to do with the Flash plugin to fix or reduce that problem.

I see nothing on what to do with the Flash plugin to fix or reduce that problem.
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Impendulo Ewusizo

edit Install FlashPlayer 10.3

The current advice with most of the recent FlashPlayer problems is to uninstall FlashPlayer 11.3 and to re-instal Flash Player 11.2.

Our Knowledge Base articles have been modified accordingly, see for instance the current version of Adobe Flash plugin has crashed - Prevent it from happening again

(From yesterdays crash report you are using 11.3
plugin Version: Filename: NPSWF32_11_3_300_257.dll )

edit Install FlashPlayer 10.3 The current advice with most of the recent FlashPlayer problems is to uninstall FlashPlayer 11.3 and to re-instal Flash Player 11.2. Our Knowledge Base articles have been modified accordingly, see for instance the current version of [[Flash 11.3 crashes]] (From yesterdays crash report you are using 11.3 <br/> plugin Version: Filename: NPSWF32_11_3_300_257.dll )

Okulungisiwe ngu John99

AliceWyman
  • Moderator
240 izisombululo 2597 izimpendulo
Kuphostiwe

You can uninstall the Flash plugin and then install a previous version, to see if that works better for you. Note that the latest Flash 10.3 version (available here) includes all known security patches. If you wish to install a Flash 11.2 version, even though it is less secure, you can download the plugin installer for Flash 11.2.202.235 using this link: http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe

You can [http://kb.mozillazine.org/Flash#Windows_uninstall uninstall the Flash plugin] and then install a previous version, to see if that works better for you. Note that the latest Flash 10.3 version (available [http://forums.adobe.com/thread/889580 here]) includes all known security patches. If you wish to install a Flash 11.2 version, even though it is less secure, you can download the plugin installer for Flash 11.2.202.235 using this link: http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe

Okulungisiwe ngu AliceWyman

John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Alice, thanks for the advice that 10.3 is the better option (Our KB articles AND canned response may need changing again)

Alice, thanks for the advice that 10.3 is the better option (Our KB articles AND canned response may need changing again)