Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes constantly, even in safe mode

  • 15 uphendule
  • 141 zinale nkinga
  • 1236 views
  • Igcine ukuphendulwa ngu Xaiter

more options

A couple of days ago Firefox started crashing repeatedly. I've tried the following: Opening in Safe mode (still crashes) Updated to 13.0 Total uninstall (including deleting all files and folders; I got my personal information back by syncing)

All Replies (15)

more options

See also:

You can disable the Java Quick Starter extension because you do not need it.

  • Tools -> Add-ons -> Extensions
  • Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)

See:

You can also try to disable the Google Desktop.

more options

All addons and extensions were already disabled. I've now disabled Javaquickstart in the Java control panel. It's still crashing.

more options

The same here, see my post in the German Arch Linux forum. Firefox even crashes with all plugins disabled. Also some windows (e.g. for bookmarking) are not rendered, I get only a grey box.

I updated the system this weekend (after a week of offline vacation...) and now have serios problems with Firefox. I even downgraded to version 12, but the same result. I believe that it has to do with another package that has been updated.

The system is an old IBM ThinkPad T23 with DM slim and WM fluxbox.

more options

HotblackDesiato

Could you please start a new thread for your problem and post the link here, so other see it as well?

Then you can provide troubleshooting information like your operating system and installed extensions and installed plugins.

more options

Same problem here, I've had crashing problems for ages but as of today Firefox 13 crashes within 10 - 15 seconds of opening in safe mode, on a fresh profile after a complete reinstall. Today's crash reports (all within 5 minutes of each other, completely repeatable in safe mode or otherwise):

bp-7ee52887-ddce-4de5-9479-f3d1c2120610

bp-92a99839-a6a7-4c15-934a-426052120610

bp-0b06dc38-65fc-460d-940a-2d1fe2120610

bp-4daeebc1-e4ac-4152-a4c9-5d3022120610

bp-ac4a7758-13fc-400a-8e9c-e18552120610

bp-2e557d8c-0903-4c5b-a1aa-a86632120610

bp-9be06181-8de0-443e-9b6c-7de2e2120610

All crashes after a fresh reboot, the top two I believe are in safe mode (if not the top ONE definitely is).

Okulungisiwe ngu loonytoad

more options

Quick update - a 'Reset Firefox' did nothing, the crash persisted. I then uninstalled again, redownloaded and reinstalled Firefox and I think the problem is resolved. This is the second time in a couple of months I've had to do something like this, and I'm still ignoring the huge memory leak that sees Firefox using 2 or 3GB of RAM after only running for a few hours.

I'm disappointed, this used to be the best browser, if it weren't for a couple of plugins that I can't live without I'd have gone to Chrome months ago.

more options

Still crashing. It seems to do so most with pages that update frequently, such as news sites.

more options
more options

I already disabled all plugins and extensions. That includes Java.

I don't know if this is relevant or not, but most of the times that Firefox crashes it brings down Thunderbird as well. Chrome also started crashing. I repaired my Internet connection using the the Windows tool and also using Winsock Fix.

Still crashing.

more options

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

hello olesker, it was initially thought that this kind of crash as contained in your crash id was already fixed in firefox 11, but obviously it's still around - the bug got reopened and will be worked upon by mozilla developers on a high priority.

more options

Thanks. I look forward, eagerly, to a bug fix.

more options

Just upgraded to 13.0.1. Does this contain the fix for this bug?

more options

i am running old version of firefox, because alot of the add ons i love wont work with newer version, anyway, i had the same problem, constantly crashing, it all stared after i update to adobe flash player 11 and java update 7, i uninstalled both, and reinstalled older versions of java and adobe, now it is working great again , no crashes

more options

Having the same issues. I'm on Windows 7 Enterprise, Firefox version 14 now, but the problem persists. Firefox will just randomly decide to freeze up on almost any webpage. It never comes back, and if I check Task Manager, the process' memory grows uncontrollably. I imagine it would crash if I ran out of memory, but I always kill it well before then.

I've got 12GB RAM ECC and a Quad Core Xeon here for my workstation, so hardware is definitely not to blame.