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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

xulrunner error wont let me access internet so i cant verify the email you send me. the platform version isnt compatable with 11.0 how cani get it fixed?

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My computer was installing some updates and when everything was done I tried opening up Mozilla Firefox. I couldn't open it and there was an error message that said:

XULRUNNER

Error: Platform version '12.0' is not comparable with

inversion (then there was a greater than sign) (then an equal sign) 11.0

maxVersion (then there was a less than sign) (then an equal sign) 11.0

So I was not able to click on the confirmation email that was sent to me so I'm afraid nobody will help me. Can someone send me an executable file that will work to my computer email? It's (email removed by mod)

I am doing this message to you from my cell phone and it's email is the one associated with Gmail.

Okulungisiwe ngu user633449

Isisombululo esikhethiwe

Don't worry, we will still help you out :) Just click on the confirmation as soon as you can.

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

After doing this, try to open Firefox and update to Firefox version 13

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

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Isisombululo Esikhethiwe

Don't worry, we will still help you out :) Just click on the confirmation as soon as you can.

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

After doing this, try to open Firefox and update to Firefox version 13

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If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.
Other security software may have similar features to prevent Firefox from updating files properly.

See these pages for a similar issue with corrupted files:

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Thank you so much I was able to open up with another browser to download the new version and I deleted the old one. You prevented a blow up with my husband. He is on a business trip and I was not looking forward to telling him I broke the computer.