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Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After closing Firefox a small window appears with the title saying firefox.exe - Application Error.

Kuphostiwe

If I click OK the appears again, and again and again. No matter how much I click OK or try to Exit the window it just will not go away.

The window says, The intruction at "0x1fb37800" referenced memory at "0x1fb37800". The memory could not be "read".

Click on OK to terminate the program"

Please somebody kindly help me.

If I click OK the appears again, and again and again. No matter how much I click OK or try to Exit the window it just will not go away. The window says, The intruction at "0x1fb37800" referenced memory at "0x1fb37800". The memory could not be "read". Click on OK to terminate the program" Please somebody kindly help me.

Eminye Imininingwane Yohlelo

Lokhu kwenzekile

Ngaso sonke isikhathi lapho i-Firefox ivulwa

Lokhu kwaqala ngenkathi...

I closed Firefox this morning.

Fakela amapulagi

  • Shockwave Flash 11.2 r202
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • NPWLPG
  • Office Live Update v1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • DRM Netscape Network Object

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0

Eminye Imininingwane

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
LastPass
1.90.6
true
support@lastpass.com
WOT
20120302
true
{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
www.google.com
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
extensions.lastAppVersion
11.0
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d10
3
gfx.blacklist.layers.direct3d10-1
3
gfx.blacklist.layers.direct3d9
3
gfx.blacklist.layers.opengl
3
gfx.blacklist.suggested-driver-version
6.14.10.5260
gfx.blacklist.webgl.angle
3
gfx.blacklist.webgl.msaa
3
gfx.blacklist.webgl.opengl
3
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1333008895
places.history.expiration.transient_current_max_pages
26556
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) Graphics Media Accelerator 3150
Vendor ID
8086
Device ID
a011
Adapter RAM
Unknown
Adapter Drivers
igxprd32
Driver Version
6.14.10.5134
Driver Date
9-24-2009
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.5260 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.5260 or newer.

Vivek 289 izisombululo 2084 izimpendulo
Kuphostiwe

Hi,

Please check if this happens in a new profile. If the new profile is okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location (profile folder) separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries

Hi, Please check if this happens in a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile]. If the new profile is okay, you can later [https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?s=profile&r=1&e=sph&as=s copy the needed personal data] from the old profile. Firefox stores your personal data and settings in [http://kb.mozillazine.org/Profile_folder another location (profile folder)] separate from its [http://kb.mozillazine.org/Installation_directory files/folder]. A new profile would have the default Firefox settings ('''Tools''' ('''Alt''' + '''T''') > [https://support.mozilla.org/en-US/kb/Options%20window '''Options'''], and [http://kb.mozillazine.org/About:config about:config] ), and usually would also be empty of any '''Extensions''' and themes ('''Appearance''') in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., ('''Tools''' > [https://support.mozilla.org/en-US/kb/Clear%20Recent%20History '''Clear Recent History''']). [https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s Profiles Howto] [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder & Files] [http://kb.mozillazine.org/About:config_entries about:config Entries]

Umnikazi wombuzo

Hi Vivek,

I've had a system restore. And it seems that the problem occurs after installing Emsisoft Antimalware. I think now you can help me particularly.

Best Regards, ams963

Hi Vivek, I've had a system restore. And it seems that the problem occurs after installing Emsisoft Antimalware. I think now you can help me particularly. Best Regards, ams963
Vivek 289 izisombululo 2084 izimpendulo
Kuphostiwe

Hi ams963,

If the problem occurred only after installing Emsisoft, you can try to change settings and trust/exclude Firefox and its files/processes/addons etc. Please see this. You can also try to temporarily turn off (deselect) for a few seconds the different modules of Emsisoft starting with the Surf Protection and check the error on Firefox exit.

Hi ams963, If the problem occurred only after installing Emsisoft, you can try to change settings and trust/exclude Firefox and its files/processes/addons etc. Please see [https://www.emsisoft.com/en/kb/articles/tec100515/ this]. You can also try to temporarily turn off (deselect) for a few seconds the different modules of Emsisoft starting with the Surf Protection and check the error on Firefox exit.

Umnikazi wombuzo

Hi Vivek,

Excluding Firefox from Emsisoft Antimalware or temporarily turning off it's shields does nothing to stop the Application Error window from appearing.

I've attached a screenshot of the error window with this reply so that you can take a better glimpse at the problem.

Best Wishes, ams963

Hi Vivek, Excluding Firefox from Emsisoft Antimalware or temporarily turning off it's shields does nothing to stop the Application Error window from appearing. I've attached a screenshot of the error window with this reply so that you can take a better glimpse at the problem. Best Wishes, ams963
Vivek 289 izisombululo 2084 izimpendulo
Kuphostiwe

Hi ams963,

Please also try a new profile. If the problem persists and you are sure its being caused by Emsisoft, please contact support.

Hi ams963, Please also try a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile]. If the problem persists and you are sure its being caused by Emsisoft, please contact [http://support.emsisoft.com/forum/49-customer-support/ support].

Umnikazi wombuzo

Hi Vivek,

I've tried a new profile. But the problem still persists. Although I'm not sure if Emsisoft Antimalware is the cause but only that the problem appears after installing it, I've contacted Emsisoft support anyways.

But do inform me if you find anything on this issue.

Best Wishes, ams963

Hi Vivek, I've tried a new profile. But the problem still persists. Although I'm not sure if Emsisoft Antimalware is the cause but only that the problem appears after installing it, I've contacted Emsisoft support anyways. But do inform me if you find anything on this issue. Best Wishes, ams963
Vivek 289 izisombululo 2084 izimpendulo
Kuphostiwe

Hi again,

Sure will inform you. In the meantime if you find a successful resolution please do post it. It would be very helpful.

You can also try to install Firefox on top of the current installation and if Emsisoft comes up with any messages, you can try to accept them all. https://www.mozilla.org/en-US/firefox/new/

Please also see backup. You can also try to test if the error occurs in Windows Safe Mode.

Hi again, Sure will inform you. In the meantime if you find a successful resolution please do post it. It would be very helpful. You can also try to install Firefox on top of the current installation and if Emsisoft comes up with any messages, you can try to accept them all. https://www.mozilla.org/en-US/firefox/new/ Please also see [https://support.mozilla.org/en-US/kb/Backing%20up%20your%20information?s=backup&r=1&e=sph&as=s backup]. You can also try to test if the error occurs in [https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx Windows Safe Mode].