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Can someone please help with constant crashes ?

Kuphostiwe

I've had a tremendous issue with crashes for the last 2 to 3 weeks. I tried all of the suggested steps with no change. I send the report every single time and no response. Is there anywhere else I can send some of the report id's to and have someone look at them to see if they can narrow down my issue. Usually it happens if I leave the browser open and step away for 5 minutes, when I come back it crashed. Usually Facebook is open, Words With Friends, Pogo...But it doesn't have to be these 3 that I have noticed. This morning it wouldn't even open at all, went straight to crash. It will also crash randomly when I'm using it as well. I have well over 50 crash reports dating from 1-5-2012 which is when it started to become frequent. Anyone that can, please advise ?????????

I've had a tremendous issue with crashes for the last 2 to 3 weeks. I tried'' all of the suggested steps'' with no change. I send the report every single time and no response. Is there anywhere else I can send some of the report id's to and have someone look at them to see if they can narrow down my issue. Usually it happens if I leave the browser open and step away for 5 minutes, when I come back it crashed. Usually Facebook is open, Words With Friends, Pogo...But it doesn't have to be these 3 that I have noticed. This morning it wouldn't even open at all, went straight to crash. It will also crash randomly when I'm using it as well. I have well over 50 crash reports dating from 1-5-2012 which is when it started to become frequent. Anyone that can, please advise ?????????

Eminye Imininingwane Yohlelo

I-Crash ID

bp-738f719b-c93a-46bc-a28d-0ed662120227, bp-970bff36-779a-465d-84a0-f8a0a2120227, 7598671e-c04a-4c7a-94c0-3571ad1cb86d, bp-66776137-9fa9-4a0b-8a9b-344f82120227

Fakela amapulagi

  • Shockwave Flash 11.1 r102
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Facebook Video Calling Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • AmazonMP3DownloaderPlugin 1.0.15
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • npapicomadapter
  • Windows Activation Technologies Plugin for Mozilla
  • Logitech Harmony Remote Plugin
  • npdnupdater2

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

Eminye Imininingwane

Matt_G 365 izisombululo 1860 izimpendulo
Kuphostiwe

Hey joekay,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Since you mentioned Facebook, you might want to look at the article Fix problems with Facebook games, chat and more as well.

Hopefully this helps!

Hey joekay, Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]]. There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well. Since you mentioned Facebook, you might want to look at the article [[Problems using Facebook in Firefox]] as well. Hopefully this helps!

Umnikazi wombuzo

Thanks Matt, I did run through the whole safe mode and extension path with no real changes. I have very few extensions/plug-ins enabled and I use a real basic theme. In reading the Facebook article, I'm not really having those specific issues but it does seem to be the common denominator. That or Words with Friends. Not sure if it's related but my flash player has been crashing occasionally as well. I clean my caches including browser, java, and flash once a week with ccleaner. I run Spybot and Malware Bytes once a week also so I'm pretty sure the system's clean.

Thanks Matt, I did run through the whole safe mode and extension path with no real changes. I have very few extensions/plug-ins enabled and I use a real basic theme. In reading the Facebook article, I'm not really having those specific issues but it does seem to be the common denominator. That or Words with Friends. Not sure if it's related but my flash player has been crashing occasionally as well. I clean my caches including browser, java, and flash once a week with ccleaner. I run Spybot and Malware Bytes once a week also so I'm pretty sure the system's clean.
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

Hi joekay,
You have already posted some CrashIDs, my suggestion is to try Firefox in Troubleshoot Firefox issues using Safe Mode using only the default theme and with all plugins disabled.

If you continue to get crashes (it appears from your earlier comments that you will) then paste two or three of those Crash IDs into your next message.

Hi joekay, <br/>You have already posted some CrashIDs, my suggestion is to try Firefox in [[Safe Mode]] using only the default theme and with all plugins disabled. If you continue to get crashes (it appears from your earlier comments that you will) then paste two or three of those Crash IDs into your next message.

Umnikazi wombuzo

Yes I am still experiencing crashes. Here are some chrash ID's from the time when it seemed to start getting more frequent. I will include 6 of them. Thanks. Actually I'll include a jpeg screenshot of a bunch of them.

Yes I am still experiencing crashes. Here are some chrash ID's from the time when it seemed to start getting more frequent. I will include 6 of them. Thanks. Actually I'll include a jpeg screenshot of a bunch of them.
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

The Crash IDs as text are preferable to a screenshot.

It appears you are on the Beta channel but are still on version 10. The ordinary release channel itself is now on 10.0.2. Version 10 was crashing and had security issues that was why releases10.0.1 and 10.0.2 were released. I suggest you update to the latest release version from


CrashID reports

The Crash IDs as text are preferable to a screenshot. It appears you are on the Beta channel but are still on version 10. The ordinary release channel itself is now on 10.0.2. Version 10 was crashing and had security issues that was why releases10.0.1 and 10.0.2 were released. I suggest you update to the latest release version from * http://www.mozilla.org/en-US/firefox/all.html ----- CrashID reports *[https://crash-stats.mozilla.com/report/index/352fd0d9-188b-41b7-8d17-c1f892120128 352fd0d9-188b-41b7-8d17-c1f892120128] *[https://crash-stats.mozilla.com/report/index/62393901-e27a-4489-9be7-969f62120128 62393901-e27a-4489-9be7-969f62120128] *[https://crash-stats.mozilla.com/report/index/f72e9b8d-abcf-4983-b8de-f4c4f2120127 f72e9b8d-abcf-4983-b8de-f4c4f2120127]

Okulungisiwe ngu cor-el

Umnikazi wombuzo

I am using version 11.0. Should I back up to 10.2?

I am using version 11.0. Should I back up to 10.2?
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

A clean install of the latest release is probably a good idea, you can always go back to the beta channel later. I used the latest crash IDs from the screenshot but they were from January and show version 10 from the beta channel.

See

A clean install of the latest release is probably a good idea, you can always go back to the beta channel later. I used the latest crash IDs from the screenshot but they were from January and show version 10 from the beta channel. See * http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall <br/> do NOT use any Windows or Firefox option to delete personal settings, because that will destroy passwords, bookmarks and other settings.

Umnikazi wombuzo

I reverted back to 10.2. So far not anywhere near as chronic but had a couple of crashes since reinstall.

bp-0ae62914-c64d-4285-82e4-a40cc2120301 | bp-0afb62ca-c8af-4429-af82-d96a92120302 | 4ae8ccf0-cf54-40c3-95ef-e2504ce968a8

I was really thinking it's Word With Friends but 2 of these three happened while playing Pogo only and my online banking only. What specific items does one look for in the crash reports? Is there anything that I can keep an eye on to help me narrow down the cause?

Thanks

I reverted back to 10.2. So far not anywhere near as chronic but had a couple of crashes since reinstall. bp-0ae62914-c64d-4285-82e4-a40cc2120301 | bp-0afb62ca-c8af-4429-af82-d96a92120302 | 4ae8ccf0-cf54-40c3-95ef-e2504ce968a8 I was really thinking it's Word With Friends but 2 of these three happened while playing Pogo only and my online banking only. What specific items does one look for in the crash reports? Is there anything that I can keep an eye on to help me narrow down the cause? Thanks
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

The main thing you can do (as a troubleshooting step) is return to something similar to the clean install and try

Obviously not all others experience similar crashes to yours. One possibility to try to rule out is that the crashes are due to malware.


The only crash report I found was 0afb62ca-c8af-4429-af82-d96a92120302

The main thing you can do (as a troubleshooting step) is return to something similar to the clean install and try * use [[safe mode]] (no need to make changes in first Window just click on continue.) ** use only the default theme **whilst in safe mode also disable all plugins. Obviously not all others experience similar crashes to yours. One possibility to try to rule out is that the crashes are due to malware. * see [[is my firefox problem a result of malware]] ------- The only crash report I found was [https://crash-stats.mozilla.com/report/index/0afb62ca-c8af-4429-af82-d96a92120302 0afb62ca-c8af-4429-af82-d96a92120302]

Okulungisiwe ngu John99

Umnikazi wombuzo

It's a possibility but unlikely. I run Spybot, and Malwarebytes once a week now as well as CCleaner to keep temp files and cookies to a minimum. Also run Hijack this occasionally but I can usually recognize a browser hijacker. Do you have a malware removal tool that you have had success with other than malwarebytes?

It's a possibility but unlikely. I run Spybot, and Malwarebytes once a week now as well as CCleaner to keep temp files and cookies to a minimum. Also run Hijack this occasionally but I can usually recognize a browser hijacker. Do you have a malware removal tool that you have had success with other than malwarebytes?
John99 971 izisombululo 13138 izimpendulo
Kuphostiwe

This is likely to be good general advice /questions/914980#answer-302372


I note another Crash report is available

This is likely to be good general advice [/questions/914980#answer-302372] ------ I note another Crash report is available *[https://crash-stats.mozilla.com/report/index/0ae62914-c64d-4285-82e4-a40cc2120301 0ae62914-c64d-4285-82e4-a40cc2120301] **Signature: @0x0 | nsScrollbarButtonFrame::`scalar deleting destructor''(unsigned int)