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Sync doesn't work
I set up my Firefox in my main desktop with two others laptops, but the synchronization was incomplete, and now a banner saying "Sync encountered and error while syncing:Unknown error. Sync will automatically retry this action", but nothing happen.
Okulungisiwe ngu omarjose
All Replies (3)
My recommendation is to reset the account by following the steps explained in this article: https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account#w_how-do-i-reset-my-sync-data
Let me know if that works.
It didn´t work.
I had tried that several times before to send you the request.
More info: the only difference between the two laptops that I have (where the sync between those two work fine), is that the third computer , a desktop, where the sync don´t work, is running W7 in spanish, although Firefox is in English.
The two laptops have the W7 OS in English.
If that doesn't work I will ask you to try to log in Diagnose Firefox issues using Troubleshoot Mode to make sure that no add-ons are messing up with Sync.
If that doesn't work please file a bug. It could be as simple as a problem with your connections if the log mentions any error like 503 or 404. You can find good instructions to file a bug in this blogpost: https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/