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Real Player Browser Download Plugin button in Firefox 10 stopped appearing on videos.
The Real Player Browser Download Record Plugin 15.0.1 in Firefox 10 stopped appearing on all videos. It was working from 1/31 to 2/3 and now doesn't show at all. A clean reinstall of Real Player 15 Plus doesn't fix this. OS is Windows 7 Home Premium. As usual after a F.F. upgrade, the download button works on Internet Explorer. Now it's the weekend and Real's Developers aren't even working! The Developers of both companies need to coordinate this once and for all. Norton started doing this with Mozilla at my suggestion for the Norton Tool Bar and there no longer is any delay in compatibility. Please contact Real Player tech support to complain. Their Case Manager told me that the three week compatibility delay with Real Player 14 last year would never happen again. I wouldn't bet on it.
Update Note: This thread is now also about "Adobe Flash 11.3 doesn't load video content" because people having that problem started posting here.
locked by a moderator - 07-11-2012 07:47 UTC
Okulungisiwe ngu the-edmeister
Hey, guys. I have good news on the RealPlayer Browser Record Plugin compatibility with Firefox 10.0. It's fixed, as of two days ago but tech support wasn't informed properly. Yesterday, 2/8 I tried to check for updates and there was one and it fixed the compatibility problem. Here's what to do. Click on the RealPlayer button in the upper left corner of RealPlayer and on the menu that opens, click on "Check for Updates". You should see an update checked for the same "15.0" but when you run the update it should say it's now reading "15.0.2". If the download button still doesn't appear, I think I had to then open the Firefox Addons folder, click on "extensions"and enable the Plugin extension by simply clicking the "enable" button which should now be available. Then just restart Firefox and it should work. Let me know if you're still having any problem with it.Funda le mpendulo ngokuhambisana nalesi sihloko 👍 33
All Replies (20)
@grampsx2 I've been convinced from the time I did the update that it was the cause, but Firefox's official position refuses to acknowledge that, and are incorrectly treating this as a RealPlayer Browser Record extension stability issue and it's clearly an inappropriate workaround even for those users who say it enables videos to play, because,as you know, you still can't download videos with RealPlayer. Even now,though I had already posted the link to the 10.3 ( guess you didn't realize it even though I said it's the link, because it's entitled FAQ about this issue on my post to mamabrumble5), Firefox still recommends this stupid and inappropriate disabling of the extension and even completely uninstalling Real Player itself and only if that doesn't work, to revert back to 11.2. Just so you know, the 11.2 works fine, but I posted the link for the 10.3 because its up to date on security where the 11.2 is not, although with updated features.
Okulungisiwe ngu CheckMate
I uninstalled Flash 11.3 from Firefox and installed 11.2 from their archive and the Real Player Downloader button works for me. I don't think you have to go back to 10.
Sorry, I did not finish reading the post about the security issues with Flash 11.2.
Okulungisiwe ngu Amylogamy
@Amylogamy Hi, It's up to you. I tried the 11.2 before Adobe suggested reverting to either the 11.2 or the 10.3 as a last resort, and simply explained the tradeoffs. The 11.2 does have known security vulnerabilities, but top security software should be able to have adequate signatures to deal with them by now, if you have good security. I didn't have any trouble with 11.2 but the 10.3 is up to date on security but not necessarily with the latest features. But I didn't see any difference in any features when I tested the 10.3, so it's a safer choice. And thanks for letting us know reverting to the earlier version works. I've been trying to get Firefox to change their dumb recommended troubleshooting steps involving disabling the Record plugin extension and even Real Player itself, before suggesting to try the 11.2. But the other steps only replace one problem with another, and, at least for me it didn't let me see videos anyway. But even if it did, disabling it obviously prevents you from downloading videos with FF. RealPlayer themselves agreed with me that it's a good suggestion to revert to the earlier Flash 10.3 and they're now recommending it to their users, others were already doing that.
Okulungisiwe ngu CheckMate
i am a bit late in responding but I just wanted my opinion out there as well and that is that this is not an issue with real player as a security risk that is total bull crap and a cop out from Firefox. I am so happy I am not the only one who has this opinion.
@mamabrumble59 Hi, Laura I'm not clear from what you 're saying whether you're referring to my explanation to you that it's not a security issue but that you're glad you're not the only one who has this opinion. What I said was, that Firefox never called it a security issue to begin with- the blocklist message reads that the block is because of a security OR stability issue. I agree FF is passing the buck with that block but NOT because they're calling it a security issue and as I explained to you, you can re-enable the downloader if you want to , but you said that disabling it allows you to see videos, even though you can't use the downloader with FF. But, as I said, you can still download videos using the other browsers. Only FF has the problem because of the Adobe update. Are you referring to what I said about hundreds of other users complaining on other forums? I'm trying to get that changed with FF at the highest levels but we need your feedback in more detail, and you didn't mention anything about everything else I asked in my comment to you, so please read it, or read it again. One thing you should learn, though, be careful whenever users jump to conclusions on these forums because frequently they're simply misinformed or need to read something right. If you read the message carefully, you'd see what it actually says. But I still agree FF is passing the buck because even as a stability issue, it's caused by the Adobe Update. That's why I told you that for me, disabling the downloader did nothing, but rolling back to an earlier version of the update worked. Hundreds of users on the forums are complaining, like a told you but they're also playing their own guessing games and misreading the block message or just making up their own false accusations. It's important because FF is not going to listen to anybody misstating that they said this is specifically a security issue. They're passing the buck, all right but not for that reason and it's because they're passing the buck, and Adobe is too, that so many people are angry and I agree with them, and I'm certainly passing on info about the widespread anger to FF. But the Developers are still working on this at the same time. If disabling the downloader allows you to see videos and your OK with that for now, until Adobe and Firefox fix the issue, that's fine. But could you please reread my last comment to you and answer my questions - because we need this feedback and that will help with my recommendations to FF. Besides, I'm real curious what you actually did.
Okulungisiwe ngu CheckMate
Blocklist RealPlayer Browser Record Plugin
RealPlayer Browser Record Plugin has been blocked for your protection.
Why was it blocked? this is not a pop up window, this is ff disableing my realplayer downloader and no video shows up either I get black or white blank screens/ Laura when I turn it all off video returns/ this is why I am so angry. There is no security issue with realdownloader other then ff did not feel a need to corrispond with their techs so all the add ons remained compatable.Now instead of allowing a fix the easy way out is to just say it is a secueity issue, bull bull bull I am so po'd I can't even type
Hi CheckMate I have been following instructions and doing some research of my own since this whole thing started. First I "turned off or unchecked the The Download & Recording in Real Player" This worked well to see videos in FF but I was not able to download. This also caused a problem with Chrome and IE because I could no longer download videos either. I was really upset. I went back into Real Player and placed the check mark back in the Download & Recording feature. OK with IE and Chrome but not with FF. I did some more investigating and found the solution about reverting to the previous Flash. I Removed Flash 11.3 and Installed Flash 11.2 not realizing until I read further that this one had security issues. I have pretty good security so I am not really worry about it. Another thing I learned is that each browser had a different plugin for Flash. Right now I have Flash 11.3 installed in IE and Chrome and they both work perfectly downloading and playing videos. FF has 11.2 Another comment. On FF my Extensions show that Real Player Browser Plugin 15.04 is disabled but in my Plugins The Real Player Download plugin220.127.116.11 is enabled. Still, The Real Player videos and Download button are working fine.
If anybody wants more information they should also read the comments posted in the thread "Cannot view any videos on Firefox"
@Amylogamy Hi, Amylogamy- I also criticized that FF recommendation to turn off Web Download & Recording in RealPlayer because I knew that it would do just what you found - it disables download functionality in all the browsers. I didn't even bother testing it for that reason because, as you proved, even if it does allow you to see videos again, you now have disabled the download extension in all three browsers and that is not an appropriate workaround at all. RealPlayer agreed with this. Also, I knew early on that FF and Chrome had no problems - IE actually uses Active X and Chrome I think uses its own extension. And, like I said, with good security, 11.2 should be OK. Did you notice that the second troubleshooting step is now to disable the RealPlayer Browse Record Plugin and the third step is to uninstall RealPlayer?!? Only the last is to try the rollback to 11.2. But I have to ask you about what you said that your Extension show that "Real Player Browser Plugin 15.04 is disabled". You sure? Because if it were disabled, the Download button couldn't work. What it's supposed to say (and does say in my Extensions), is "RealPlayer Browser Record Plugin is known to cause security or stability issues. Then, on the right , the button reads "Disable" which means its actually enabled. If it's disabled, it's supposed to read "Enable". I've been talking to RealPlayer and they definitely like my suggestion to roll back to 10.3 (for the better security for the average user). Two techs said they were recommending it, two more started testing it and got permission from their supervisor to start recommending because he thought it was a good idea and it was me who was recommending it (yeah, they listen to me over there). They recommend it as a last suggestion only because a lot of users might have trouble finding the link on Adobe's site and they're not allowed to give specific instructions on that. And some users simply prefer to temporarily switch browsers which I recognized here as well. But when I asked what their personal preference was, they said "First resort, not last", which is exactly what I did even before Adobe recommended it as a "last resort" a day later. Thanks for the feedback. I'm trying to get these stupid, poorly thought out recommendations changed on another forum and this kind of feedback helps back me up. I notice when you figured out the uselessness of the disabling the Web Download and Recording as causing one problem to fix another, you didn't even bother to try to disable the RealPlayer Browser Record Plugin because even if it worked you still couldn't download videos. Firefox's cookbook by the numbers approach is nonsense - they're treating these steps as a "fix" but they're not proper workarounds even if they worked. In my case, I tested disabling the extension and it did nothing. Please let me know about how the extension reads, exactly - because if it's not reading correctly, that's a malfunction.
Okulungisiwe ngu CheckMate
@mamabrumble59 Thanks, Laura! Now I finally understand what you meant. It's good you pasted where you got that wording from about the automatic blocking because I noticed that a few days ago myself and I've had my own complaint about it which I'm escalating. Your feedback and this confusion is backing up my own complaint so I'm so glad you showed me where you got the idea of the automatic block - it's very misleading, but you have to take a deep breath and trust me on what I'm going to explain. What I said about what's supposed to happen is still actually correct (don't scream yet). I've been testing it and there's no more pop-up but but it is NOT ACTUALLY BLOCKING AUTOMATICALLY at all - I don't care what it says. If you had opened the Add-ons Manager and looked in Extensions like I told you to, you would have seen that what it says is "RealPlayer Browser Record Plugin extension in known to cause security or stability issues" - and on the right side it would have said, on the little button,"Disable". What that means is that it's NOT DISABLED, it's actually ENABLED. When it's disabled, it reads "Enable". Think about it. If it were actually disabled, how could you now start seeing videos when you "turned the whole thing off", if it were already disabled (blocked)! Unless what you meant was you closed Firefox and tried to watch videos in another browser, because the other browser don't have this problem. I read the FF Developer instructions myself Laura - these are the guys that give the order on the actual behavior of these blocks and the block is optional, NOT automatic. The wording in the blocklist is completely wrong. Here's what it says right under that incorrect and misleading title - you can read it for yourself.... "Why was it blocked?""The RealPlayer Browser Record extension is causing significant problems on Flash video sites like YouTube. This block automatically disables the add-on, but users can re-enable it from the Add-ons Manager if necessary." That explains that it can be enabled but it's still wrong when it says "this block automatically disables" it - It doesn't actually do that but even if it did, you can enable it, but then you wouldn't be able to see videos - the fact that you couldn't see videos shows that the RealPlayer Browser Record Plugin was not yet blocked because for some users (like you), disabling it allows them to see videos. You see, there are different levels of blocking that FF can do. Some add-ons can truly be security risks or very serious stalility problems, and yes, for those few, FF will completely block them "for your protection". Others are optional, but recommended, like this one. When you "turned the whole thing off", whatever that means, you were doing the same thing as disabling it. That's why you could see videos again. And I'm not saying that's the cause, because for me, with the same exact symptoms you were seeing, disabling the downloader didn't help anyway. But for a lot of users disabling it seems to allow you to see videos. But I don't believe it's the real cause of the problem - it's the Adobe update I told you about, which you probably got automatically, because that's how it's set unless you change the setting to simply let you know if there's and update.. Also, please understand that when the main title says "for your protection", that doesn't necessarily mean security.... it includes EITHER security OR stability issues. In this case, it's stability issues (really caused by the Adobe update but involving the downloader also for some users). So the wording is completely false and very misleading - no wonder you're upset and angry!I know how upset you are but you're getting a valuable education right now and you 're feedback is typical of the confusion for many others like yourself and I absolutely agree this should not be happening and I'm trying to get FF to change this. And complaints from users like you can help convince FF to make changes that I'm recommending. But please tell me what you meant when you said you "turned the whole thing off"- what exactly did you do? Also, did you remember what I said that you can still download videos with the other browsers, but only if you only disabled the downloader in FF, not if you followed their other dumb suggestion to turn off the Web Downloads and Recordings in RealPlayer. I really need to know how you "turned the wholething off" before I contact the moderator on an advanced forum I'm on. Also,you say they're not corresponding with their techs to maintain the compatibility - I told you the Developers are working on this and so is Adobe. This is not a tech support issue about add-on compatibility at all, but FF is misleading users into thinking it is. The Developers are recommending the disabling (blocking) as a simple temporary solution until they can find a permanent fix. The problem is that it's not ideal, because it doesn't work for everyone (like me), and even if it does, you can't download videos (like for you ). That's why I told you about other choices, like rolling back to the earlier version of the Adobe Flash update. Or, you can simply use the other browsers to download videos till this is finally fixed. I promise you, it will be fixed. Please get back to me to tell me what you actually did. Your feedback is really valuable, Laura, so please get back to me.
Okulungisiwe ngu CheckMate
Thanks Amylogamy, the flash updates came in so close together I wasn't sure which one it was that was in when RealPlayer was working in FF13 and IE. I would much rather use the latest possible app.
Hi CheckMate. Just checked my extensions again to make sure. RealPlayer Browser Record Plugin 15.0.4(disabled) and to the far right it says Enable. I also just checked a video and the Download this video button pops up. So it is working. My guess is that the disabled plugin only affects Real Player if you have Flash 11.3 installed not the previous version. Also like I said before, in the Plugins column the RealPlayer Download Plugin is enabled. As long as things are working I am fine with this. Amy
hello again Checkmate ,wow you have got to be about the most awesome person I have ever spoken with concerning my tantrums and an internet problem. I rarely can explain myself well enough to get my point across because I am an "older" newbie to the art of computer pioneering. When I said I turned the whole thing off I meant I dumped the entire program because the real player has 3 or 4 separate plug ins with the player, you know like the player , the downloaded , the decoder or translator, whatever that takes the data and converts it to readable material, the only one that is no longer working and trust me it is disabled it states that it can be disabled which means it is enabled but the little window under the compatibility button states this program is no longer working and it is not working. When I go to any site and try to watch a movie the window is blacked out so I may have two issues one with the flash player and one with the down loader. Since everything updated at once it is hard to pin down what is causing what but I will say for two weeks my computer hummed I It ran faster than ever moving through my commands almost as fast as I could think. My videos were all exceptional copies and I was really happy Now my antivirus has intercepted at least one Trojan virus a day and the malware shows 8-10 hijackers so for ff to disable my down loader siting security issues and spitting out this increase when the program is not working you tell me who has a security leak.. I really want my downloaded back I use that program every single day it has really become a hobby and I am lost without it. So how can I explain more so you have the material you need to fight the powers that be. I personally thank God you are there to act in our stead I understand so little compared you and I appreciate your effort far more than words can convey.I n layman's terms please keep me posted on what you would do if you were having the issues I am having.
@grampsx2 Just to remind you that I told you that about 11.2 two days ago and again ten hours ago and explained to you that the tradeoff is more recent features in the 11.2 but with known security vulnerabilities vs the 10.3 which is up to date on security but lacks the newer features, so it's your choice, which is exactly what I explained to Amylogamy. I told you 2 days ago that I had rolled the 11.3 back before Adobe even changed their mind and started suggesting it as a "last resort"but I didn't make it clear that it was the 11.2. but I did said the 11.2 has known vulnerabilities ( I read the actual report from Secunia) but the fact is that I rolled it back to the 11.2 version before anyone thought of it - Amylogamy refers to my post about the security tradeoff about 10 hours ago and I explained all this in my comment to Amylogamy. The reason I'm clarifying all this is only so you're clear about the tradeoffs because I tested the 11.2 originally, and it's OK if you have good security software, which I do and Amylogamy does and that's fine if you do also. But I also tested the 10.3 because most users do not have good security software, so it's a safer general recommendation. But more experienced users like you and Amylogamy can choose the 11.2 which why I explained the tradeoffs to you. I usually like to get the most recent apps. also, but just for your info., I don't know what Adobe is talking about when they say the 11.2 has more "recent features". I could detect absolutely no differences - but that doesn't necessarily mean there aren't any. But you should be fine with 11.2 with good security software because signatures and behavioral characteristics would have long since been created for any vulnerabilities. I'll tell you one thing, what Amylogamy and I said is true - everything's working fine and we can let the Developers figure it out.
Okulungisiwe ngu CheckMate
I reread your letter followed your instructions and have my player working again. I was seeing the button but not LOOKING because as you said I COULD ENABLE the program. Lets see if this corrects the issue of blacking out the video aas well.
NO checkmate this did not fix the issue although I was able to reenable the program all my videos are blacked or whited out I can no longer watch videos on the internet why?
it is still as I said although it will not let me copy the statement under compatibility whether the enable button is enabled or disabled the compatibility states the program no longer works.I still can not watch video either.
@Amylogamy Hi Amy, Wow! You were right when you said that it says it's disabled.Your guess about it the disable only applying with 11.3 is a pretty good one even though it doesn't make sense why. But I agree that it doesn't matter as long as it's working. But that block, even though can be enabled, originally was supposed to be optional, not automatic and I've tested it and it's not automatically blocking it at all, just saying it's known to cause security or instability problems. When did it first read like that - that it's actually blocked. Was it after the update to 11.3 or after you reverted back to the 11.2? Or did you reinstall RealPlayer? Even if they did change it to a defaulted block, it's OK since there's obviously the option to enable it. But that's weird that it's not even blocked. And I saw the original Developers recommendation on Bugzilla and it was for a recommended block. But it's possible that it was just their recommendation but not the final instruction yet. RealPlayer's Case Manager had just received the letter about that a few days ago when I called him to let him know about the instructions and I tested it and I got a pop up recommending the block, although I remember him telling me that some of their users report it reads that it's been "disabled". I've tested it again a couple of days ago and there's no pop up but it just reads what I said, but no automatic block. I'm going to try reinstalling RealPlayer and see what happens. Let me know when it started reading that way. Thanks, Amy
Okulungisiwe ngu CheckMate
@mamabrumble59 Let's take this one step at a time because it does look confusing but we'll figure it out . First of all even though I didn't get an automatic block when I tested it and the Developers originally were suggesting an optional block, I just got a post from Amylogomy saying that hers is reading that's it's "disabled" but yet it's working! But she also reverted back to the earlier update. The Developers might have changed at some point to an automatic block but that shouldn't matter because clearly you're supposed to be able to unblock it, but then you won't see the videos. But didn't you tell me originally that when you disabled the downloader you could see videos and when you enabled it you couldn't. That's exactly how it's supposed to work right now. Here's why. Even thought the Adobe Flash update caused the problem, it's affecting and conflicting with the downloader so that with it enabled, you can't see videos. I got that too. By disabling the downloader, it allows the videos to show for some users ( although it didn't for me). Someone else on Adobe's site said the same thing you said - that disabling it allowed the videos to show. This is only temporary while the Developers find a real fix. But then you said it's totally not working at all. I'm not sure yet but I'm hoping when you said that you were confused about why it was not working when it was enabled. You have to be clear about that so we can figure this out. If you disabled it were you able to see videos? That's what you said first and that's correct. Get this straight though. Right now, if the downloader is disabled, some users could now see videos - but the downloader no longer works to download videos. If it's enabled , you can't see videos, so it's useless anyway. You have to be clear. Did that change or were you getting confused why you weren't seeing videos with the downloader enabled? See for me , I had similar symptoms, but disabling or enabling the downloader made NO DIFFERENCE. That's why I told you about the choice to revert back to the previous adobe update. But first, let's get it straight what actually happened and is happening now. You say the compatibility says the program no longer works but you can't see videos either. I don't know what you mean by 'the compatibility" says the "program no longer works". Tell me exactly what it says. You sure you can't see videos if the downloader is disabled? It reads "enable" on the right side button? One more thing. I just want to remind you again that the downloader still works perfectly with Internet Explorer and Chrome. So some users find it easier to simply switch browser's until a fix is found. So don't worry too much. I want to get it straight - if the RealPlayer Browser Record Plugin (the downloader) is disabled can you see videos? Sounds like you can't. First answer that. It might have changed to what I experienced, but we can always try to reinstall RealPlayer. Also, I'm more concerned about the security threats. What security software are you using and is it up to date? Is it removing the threats or blocking them or what? Please be as specific as you can. You mention the antivirus finding Trojans and the "malware'" showing 8-10 highjackers. These may be fake threats, but first give me all the details as best you can about the security software you're using and the threats. Then I'll tell you how to get some great help for that.
Okulungisiwe ngu CheckMate
6/18/12 Somebody has done something because I have FF 13 ( No plugins disabled) but don't check the FF compatibility box to allow the Realplayer downloader 1.1 plugin , RealPlayer 15 (with the "Download and Record Video" box checked), & Flash Player 11.3 installed and RealPlayer 15 works in IE but not in FF13 and videos play on all sites in FF13. I didn't get a chance to try the Flash 11.2 app over the weekend, so I tried it 1 more time with everything in normal install state. I was doing updates on my sons XP computer this morning and found it functioning that way so I tried my PC which is W7 64bit. I still I still have to use YTD (YouTube Downloader) for FF 13 to down load videos.
Okulungisiwe ngu Grampsx2
@grampsx2 Hi grampsx2 I'm using Window 7,64bit with the 11.2 version - no problems,and I again tested the 11.3 recently also- nothing has changed, so let's look at this. First, I'm confused exactly what your settings were. You said "I have FF13 installed (no Plugins disabled) but don't check the compatibility box to allow the RealPlayer downloader plugin". What exactly do you mean? Because then you say (With the Download and Recording box checked). What compatibility box are you referring to? If no plugins are disabled, what are you not checking? There are no check boxes in FF's Add-ons Manager so do you mean the Enable or Disable button? But you already said "No plugins disabled", so if no plugins are disabled, what do you mean "don't check the compatibility box to allow the RealPlayer downloader plugin? I'm sure you know what you actually did but the terminology can be confusing so since you say "somebody did something" I have to know exactly what you did. In FF, in the Plugins folder, there's the "RealPlayer Download Plugin". In the Extensions Folder, there's the "RealPlayer Browser Record Plugin". When you say that the RealPlayer works in IE but not FF 13, but all videos play in both browsers, depending on what you did, that's actually how it's supposed to work if the RealPlayer Browser Record Plugin extension in FF is disabled. The reason is that that breaks the conflict in FF with the Flash 11.3 so you can see videos again, (but not be able to download in FF), but has no effect on IE because IE uses Active X so the download button will still work. But the last thing you tried - 11.2 with "all settings in normal state". You still have to use the YTD? You're right, you shouldn't have to and I don't have to. You're saying the Record Plugin ext. is Enabled, and the Web Download and Recording box is checked in RealPlayer? Check the setting again to be sure. Just tried installing YTD - no conflict with RealPlayer - can still use it to download - both work. So double check settings, then try re-installing RealPlayer. Let me know what happens.
Okulungisiwe ngu CheckMate