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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I am unable to download the new version of Firefox.

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  • 7 zinale nkinga
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  • Igcine ukuphendulwa ngu Michael Verdi

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I click download, but no icon shows up on screen to be dragged into the applications folder. An icon does appear in downloads but not the Orange Firefox icon, just the metal one. What's my problem?

I click download, but no icon shows up on screen to be dragged into the applications folder. An icon does appear in downloads but not the Orange Firefox icon, just the metal one. What's my problem?

Isisombululo esikhethiwe

The thing in your download folder is a "disk image." You have to double-click it and it will place a white "disk" on your desktop. It should also open a window with a Firefox icon and your applications folder. Then you can drag it to the applications folder. When you are done drag that disk to the trash. More details in this article - How to download and install Firefox on Mac

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Isisombululo Esikhethiwe

The thing in your download folder is a "disk image." You have to double-click it and it will place a white "disk" on your desktop. It should also open a window with a Firefox icon and your applications folder. Then you can drag it to the applications folder. When you are done drag that disk to the trash. More details in this article - How to download and install Firefox on Mac