Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

since installing firefox my video players have stoped working

  • 1 baphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu rbillings

more options

I installed a new web cam and skype . I tried it out and everything was fine. i made some short videos and emailed them out, played them back, every thing was good!!! Then I went online with fire fox instead of Internet Explorer to browse the web. fire fox popped up a box and said an update was available. So I updated. since the update my video players play audio only.. Windows Media Player, Real player, VLC media and power dvd all refuse to play windows format vids. I get audio only! If i try to watch a video on line i only get audio..

All Replies (1)

more options

Hi lesterthomas-

First of all, I would highly recommend upgrading to the most recent version of Firefox. You can get that here:

After upgrading there is a Support article that may help you with tips for video problems: Fix common audio and video issues

Hope that helps!