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Firefox crashes

Kuphostiwe

Im not sure why it happened but all of the sudden i cant open firefox all i get is a crash report. I have completely uninstalled it profiles and all and it still wont open. Any help would be appreciated thanx.

Im not sure why it happened but all of the sudden i cant open firefox all i get is a crash report. I have completely uninstalled it profiles and all and it still wont open. Any help would be appreciated thanx.

Eminye Imininingwane Yohlelo

Fakela amapulagi

Add-ons: {20a82645-c095-46ed-80e3-08825760534b}:0.0.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.1

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 1.1.4322; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C)

Eminye Imininingwane

Add-ons: {20a82645-c095-46ed-80e3-08825760534b}:0.0.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.1
AvailableVirtualMemory: 1985589248
BuildID: 20110830092941
CrashTime: 1315358118
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1314908096
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 682
StartupTime: 1315358117
SystemMemoryUsePercentage: 75
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL:
Vendor: Mozilla
Version: 6.0.1
This report also contains technical information about the state of the application when it crashed.

DPMR 20 izisombululo 258 izimpendulo
Kuphostiwe

Troubleshoot Firefox issues using Safe Mode give this a read. An easy way to open in the safe mode is to hold down the shift key while clicking Firefox.

[[Safe Mode]] give this a read. An easy way to open in the safe mode is to hold down the shift key while clicking Firefox.

Umnikazi wombuzo

Firefox won't even open for me to be able to do these things. I even tried shift and opening it I still get an instant crash report

Firefox won't even open for me to be able to do these things. I even tried shift and opening it I still get an instant crash report
DPMR 20 izisombululo 258 izimpendulo
Kuphostiwe

Do you have the crash report number.

Do you have the crash report number.

Umnikazi wombuzo

Everything I'm reading tells me to do things in firefox such as getting that report number but how am I suppose to do these things when it won't open at all?

Everything I'm reading tells me to do things in firefox such as getting that report number but how am I suppose to do these things when it won't open at all?
DPMR 20 izisombululo 258 izimpendulo
Kuphostiwe

You mentioned a crash report so I thought you had a number.

You mentioned a ''crash report'' so I thought you had a number.
James
  • Top 25 Contributor
  • Moderator
1603 izisombululo 11348 izimpendulo
Kuphostiwe

If you have submitted one or more crash reports with the crash reporter but cannot open Firefox then you can still get the crash report numbers in .txt file in the submit folder.

Windows 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\

Make sure you can view hidden folders/files. http://kb.mozillazine.org/Show_hidden_files_and_folders

If you have submitted one or more crash reports with the crash reporter but cannot open Firefox then you can still get the crash report numbers in .txt file in the submit folder. Windows 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\ Make sure you can view hidden folders/files. http://kb.mozillazine.org/Show_hidden_files_and_folders

Umnikazi wombuzo

It's just a pop up that says Mozilla crash reporter and gives me details and says to enter my email and any details and someone will contact me so I just ended up here

It's just a pop up that says Mozilla crash reporter and gives me details and says to enter my email and any details and someone will contact me so I just ended up here
James
  • Top 25 Contributor
  • Moderator
1603 izisombululo 11348 izimpendulo
Kuphostiwe

lexytiara, submit and follow through the crash reporter if you have not done so yet and then look for the reports as I mentioned.


DPMR, you can only get the actual crash report number either by about:crashes (if Firefox comes up) or in a .txt file.

lexytiara, submit and follow through the crash reporter if you have not done so yet and then look for the reports as I mentioned. DPMR, you can only get the actual crash report number either by about:crashes (if Firefox comes up) or in a .txt file.

Okulungisiwe ngu James

DPMR 20 izisombululo 258 izimpendulo
Kuphostiwe

Thanks James

Thanks James

Umnikazi wombuzo

I have submitted several with no reply but the most recent says crash number is bp-fc8fd6d1-196d-4adf-88db-2080d2110906

I have submitted several with no reply but the most recent says crash number is bp-fc8fd6d1-196d-4adf-88db-2080d2110906
DPMR 20 izisombululo 258 izimpendulo
Kuphostiwe

Sorry lexytiara I have to give up tonight, I can't find my link to Breakpad and I am to tired to look anymore. I'll be back tomorrow.

Sorry lexytiara I have to give up tonight, I can't find my link to Breakpad and I am to tired to look anymore. I'll be back tomorrow.

Umnikazi wombuzo

Thanx

Thanx
James
  • Top 25 Contributor
  • Moderator
1603 izisombululo 11348 izimpendulo
Kuphostiwe

Your crash report is https://crash-stats.mozilla.com/report/index/fc8fd6d1-196d-4adf-88db-2080d2110906

Which leads to a couple of bugs for reading. It may be possible the crashes is caused by a trojan malware on your system due to something that was changed in 6.0. It was fixed in 7.0 however the trojan if the cause would still be there. https://bugzilla.mozilla.org/show_bug.cgi?id=670542 https://bugzilla.mozilla.org/show_bug.cgi?id=680418

Your crash report is https://crash-stats.mozilla.com/report/index/fc8fd6d1-196d-4adf-88db-2080d2110906 Which leads to a couple of bugs for reading. It may be possible the crashes is caused by a trojan malware on your system due to something that was changed in 6.0. It was fixed in 7.0 however the trojan if the cause would still be there. https://bugzilla.mozilla.org/show_bug.cgi?id=670542 https://bugzilla.mozilla.org/show_bug.cgi?id=680418

Umnikazi wombuzo

I have norton as well as malware remover and cccleaner which I do often I'll check all these links and see what I can do thankyou for your help

I have norton as well as malware remover and cccleaner which I do often I'll check all these links and see what I can do thankyou for your help

Umnikazi wombuzo

Alright i ran a 9 hour malware scan and only found two trojans which i deleted. Firefox still doesnt work those posts didnt tell me much so im confused as to what else i could do :( i hate using explorer

Alright i ran a 9 hour malware scan and only found two trojans which i deleted. Firefox still doesnt work those posts didnt tell me much so im confused as to what else i could do :( i hate using explorer
DPMR 20 izisombululo 258 izimpendulo
Kuphostiwe

Can you start in Troubleshoot Firefox issues using Safe Mode now.

If not try opening Profile Manager.

 Here is a how to. https://support.mozilla.com/en-US/kb/Managing-profiles

Try this to start Firefox using Profile Manager. Windows 7 and Vista: In the Search box at the bottom left of the Windows Start menu, type: firefox.exe -ProfileManager

Can you start in [[Safe Mode]] now. If not try opening Profile Manager. Here is a how to. https://support.mozilla.com/en-US/kb/Managing-profiles Try this to start Firefox using Profile Manager. Windows 7 and Vista: In the Search box at the bottom left of the Windows Start menu, type: firefox.exe -ProfileManager
Knot 0 izisombululo 4 izimpendulo
Kuphostiwe

Uninstall Firefox from your computer, keeping in mind to delete everything, even the profile. Then download again Firefox and start a fresh install of the software.

Uninstall Firefox from your computer, keeping in mind to delete everything, even the profile. Then download again Firefox and start a fresh install of the software.

Okulungisiwe ngu Knot

Umnikazi wombuzo

I have done a complete reinstall I'll do the other and see how it goes

I have done a complete reinstall I'll do the other and see how it goes

Umnikazi wombuzo

I did get into the profile manager just shows default i set up a new profile and it still crashes

I did get into the profile manager just shows default i set up a new profile and it still crashes

Umnikazi wombuzo

new update firefox opened when i did it through the start menu and type firefox.exe it opens than crashes than i tried it again and it crashed without opening :(

new update firefox opened when i did it through the start menu and type firefox.exe it opens than crashes than i tried it again and it crashed without opening :(