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Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can someone please tell me why Firefox has been crashing, repeatedly, over the past two days? I've checked on the version I'm running, and it's up to date. Also, all add-ons + Windows versions are up to date. What do I do now?

Kuphostiwe

Several crash reports have been sent to you over the past two days.

Several crash reports have been sent to you over the past two days.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Garmin Communicator Plug-In 3.0.1.0
  • np-mswmp
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • CouponNetwork Coupon Activator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npmnqmp 989898989877
  • Shockwave Flash 10.3 r183
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • 4.0.60531.0
  • Google Update
  • Nitro PDF Plug-In For Firefox and Netscape

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.1) Gecko/20100101 Firefox/6.0.1

Eminye Imininingwane

Application Basics
Name
Firefox
Version
6.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.1) Gecko/20100101 Firefox/6.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.3.9
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add to Amazon Wish List Button
1.7
true
amznUWL2@amazon.com
CGPS Extension
1.0
true
idvaultaddin@whitesky
CoolPreviews
3.4
true
{CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B}
FireShot
0.92
true
{0b457cAA-602d-484a-8fe7-c1d894a011ba}
Garmin Communicator
3.0.1
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Norton Toolbar
2011.7.1.3
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Personas
1.6.2
true
personas@christopher.beard
Pixlr Grabber
2.1.1
true
{d47a9f51-8281-43fa-f450-f28ef8735e9a}
Screengrab
0.96.3
true
{02450954-cdd9-410f-b1da-db804e18c671}
SearchPreview
5.0.5
true
{EF522540-89F5-46b9-B6FE-1829E2B572C6}
Shareaholic
3.0.1
true
firefox-extension@shareaholic.com
Symantec IPS
3.1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
WikiLook
2.7.0
true
wikilook@testpilot
HP Smart Web Printing
4.51
false
smartwebprinting@hp.com
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Move Media Player
7
false
moveplayer@movenetworks.com
Modified Preferences
Name
Value
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.comcast.net/
browser.startup.homepage_override.buildID
20110830092941
browser.startup.homepage_override.mstone
rv:6.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
6.0.1
keyword.URL
chrome://browser-region/locale/region.properties
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1314979640
places.history.expiration.transient_current_max_pages
128822
places.last_vacuum
1297180708
print.print_printer
HP Photosmart C4500 series
print.printer_HP_Photosmart_C4500_series.print_bgcolor
false
print.printer_HP_Photosmart_C4500_series.print_bgimages
false
print.printer_HP_Photosmart_C4500_series.print_command
print.printer_HP_Photosmart_C4500_series.print_downloadfonts
false
print.printer_HP_Photosmart_C4500_series.print_edge_bottom
0
print.printer_HP_Photosmart_C4500_series.print_edge_left
0
print.printer_HP_Photosmart_C4500_series.print_edge_right
0
print.printer_HP_Photosmart_C4500_series.print_edge_top
0
print.printer_HP_Photosmart_C4500_series.print_evenpages
true
print.printer_HP_Photosmart_C4500_series.print_footercenter
print.printer_HP_Photosmart_C4500_series.print_footerleft
&PT
print.printer_HP_Photosmart_C4500_series.print_footerright
&D
print.printer_HP_Photosmart_C4500_series.print_headercenter
print.printer_HP_Photosmart_C4500_series.print_headerleft
&T
print.printer_HP_Photosmart_C4500_series.print_headerright
&U
print.printer_HP_Photosmart_C4500_series.print_in_color
true
print.printer_HP_Photosmart_C4500_series.print_margin_bottom
0.5
print.printer_HP_Photosmart_C4500_series.print_margin_left
0.5
print.printer_HP_Photosmart_C4500_series.print_margin_right
0.5
print.printer_HP_Photosmart_C4500_series.print_margin_top
0.5
print.printer_HP_Photosmart_C4500_series.print_oddpages
true
print.printer_HP_Photosmart_C4500_series.print_orientation
0
print.printer_HP_Photosmart_C4500_series.print_page_delay
50
print.printer_HP_Photosmart_C4500_series.print_pagedelay
500
print.printer_HP_Photosmart_C4500_series.print_paper_data
1
print.printer_HP_Photosmart_C4500_series.print_paper_height
11.00
print.printer_HP_Photosmart_C4500_series.print_paper_size_type
0
print.printer_HP_Photosmart_C4500_series.print_paper_size_unit
0
print.printer_HP_Photosmart_C4500_series.print_paper_width
8.50
print.printer_HP_Photosmart_C4500_series.print_reversed
false
print.printer_HP_Photosmart_C4500_series.print_scaling
1.00
print.printer_HP_Photosmart_C4500_series.print_shrink_to_fit
true
print.printer_HP_Photosmart_C4500_series.print_to_file
false
print.printer_HP_Photosmart_C4500_series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_C4500_series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_C4500_series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_C4500_series.print_unwriteable_margin_top
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_bgcolor
false
print.printer_Nitro_PDF_Creator_2_(Reader).print_bgimages
false
print.printer_Nitro_PDF_Creator_2_(Reader).print_command
print.printer_Nitro_PDF_Creator_2_(Reader).print_downloadfonts
false
print.printer_Nitro_PDF_Creator_2_(Reader).print_edge_bottom
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_edge_left
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_edge_right
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_edge_top
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_evenpages
true
print.printer_Nitro_PDF_Creator_2_(Reader).print_footercenter
print.printer_Nitro_PDF_Creator_2_(Reader).print_footerleft
&PT
print.printer_Nitro_PDF_Creator_2_(Reader).print_footerright
&D
print.printer_Nitro_PDF_Creator_2_(Reader).print_headercenter
print.printer_Nitro_PDF_Creator_2_(Reader).print_headerleft
&T
print.printer_Nitro_PDF_Creator_2_(Reader).print_headerright
&U
print.printer_Nitro_PDF_Creator_2_(Reader).print_in_color
true
print.printer_Nitro_PDF_Creator_2_(Reader).print_margin_bottom
0.5
print.printer_Nitro_PDF_Creator_2_(Reader).print_margin_left
0.5
print.printer_Nitro_PDF_Creator_2_(Reader).print_margin_right
0.5
print.printer_Nitro_PDF_Creator_2_(Reader).print_margin_top
0.5
print.printer_Nitro_PDF_Creator_2_(Reader).print_oddpages
true
print.printer_Nitro_PDF_Creator_2_(Reader).print_orientation
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_page_delay
50
print.printer_Nitro_PDF_Creator_2_(Reader).print_paper_data
1
print.printer_Nitro_PDF_Creator_2_(Reader).print_paper_height
11.00
print.printer_Nitro_PDF_Creator_2_(Reader).print_paper_size_type
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_paper_size_unit
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_paper_width
8.50
print.printer_Nitro_PDF_Creator_2_(Reader).print_reversed
false
print.printer_Nitro_PDF_Creator_2_(Reader).print_scaling
1.00
print.printer_Nitro_PDF_Creator_2_(Reader).print_shrink_to_fit
true
print.printer_Nitro_PDF_Creator_2_(Reader).print_to_file
false
print.printer_Nitro_PDF_Creator_2_(Reader).print_unwriteable_margin_bottom
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_unwriteable_margin_left
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_unwriteable_margin_right
0
print.printer_Nitro_PDF_Creator_2_(Reader).print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.sessions
false
privacy.item.cache
true
privacy.item.downloads
false
privacy.item.formdata
false
privacy.item.history
true
privacy.item.passwords
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 9300M GS
Vendor ID
10de
Device ID
06e9
Adapter RAM
256
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.11.9819
Driver Date
6-29-2010
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
DirectWrite Enabled
false (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

the-edmeister
  • Top 25 Contributor
  • Moderator
5395 izisombululo 40094 izimpendulo
Kuphostiwe

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash Type '''about:crashes''' in the URL bar and hit Enter. <br /> Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

Umnikazi wombuzo

Here goes; below are the fifteen (15) crash reports I have just from today 9/2/2011:

https://crash-stats.mozilla.com/report/index/bp-e4c85c00-cc69-40f2-8c9d-90f502110902

https://crash-stats.mozilla.com/report/index/cf3c1daf-af09-4c0e-9754-719ef2110902

https://crash-stats.mozilla.com/report/index/b235d0f6-83ca-40c0-8528-f0aa82110902

https://crash-stats.mozilla.com/report/index/9f398fff-6a31-44fe-b386-ca8932110902

https://crash-stats.mozilla.com/report/index/e0216000-5415-4f7c-8dfe-506312110902

https://crash-stats.mozilla.com/report/index/568c2a6b-3e07-4821-807d-88e942110902

https://crash-stats.mozilla.com/report/index/f18d1f0c-6884-460f-93b3-a9dee2110902

https://crash-stats.mozilla.com/report/index/32fb6f12-80bb-4ed0-87f3-4b4452110902

https://crash-stats.mozilla.com/report/index/b0264655-dd0d-48a6-b71c-76a662110902

https://crash-stats.mozilla.com/report/index/d554e234-4c24-4af8-a7e4-51d752110902

https://crash-stats.mozilla.com/report/index/f1c3a5b2-d531-4bb6-8134-737752110902

https://crash-stats.mozilla.com/report/index/4d168d61-4f0a-420c-83ae-24a4b2110902

https://crash-stats.mozilla.com/report/index/d0db4097-7fa4-4bbe-9d5b-299ed2110902

https://crash-stats.mozilla.com/report/index/c62b8f22-a9c9-44a0-8a9b-949d82110902

https://crash-stats.mozilla.com/report/index/54e00dfc-8f63-4a09-b698-ab0ee2110902

I have eight (8) from yesterday 9/01/2011:

https://crash-stats.mozilla.com/report/pending/afd492c2-fb34-4cc3-b572-15ffe2110901

https://crash-stats.mozilla.com/report/pending/787b9165-2cd3-447b-9ea0-7a1f22110901

https://crash-stats.mozilla.com/report/pending/52b56104-7a79-4c1c-8343-bfaf62110901

https://crash-stats.mozilla.com/report/pending/1f627f10-1035-48bf-811b-b205e2110901

https://crash-stats.mozilla.com/report/pending/a2073542-1d34-401f-84bf-df3752110901

https://crash-stats.mozilla.com/report/index/bp-a2416496-536e-4bc3-b35f-8953d2110901

https://crash-stats.mozilla.com/report/pending/abdfd438-c71f-4f66-b010-009142110901

https://crash-stats.mozilla.com/report/pending/1a7cbac4-29dd-42d1-8b3f-1f8922110901

I sure hope you can figure this out! I'm getting pretty annoyed, and really don't want to have to spend more time on this issue! Thank you for all your help.

Here goes; below are the fifteen '''(15)''' crash reports I have just from today 9/2/2011: https://crash-stats.mozilla.com/report/index/bp-e4c85c00-cc69-40f2-8c9d-90f502110902 https://crash-stats.mozilla.com/report/index/cf3c1daf-af09-4c0e-9754-719ef2110902 https://crash-stats.mozilla.com/report/index/b235d0f6-83ca-40c0-8528-f0aa82110902 https://crash-stats.mozilla.com/report/index/9f398fff-6a31-44fe-b386-ca8932110902 https://crash-stats.mozilla.com/report/index/e0216000-5415-4f7c-8dfe-506312110902 https://crash-stats.mozilla.com/report/index/568c2a6b-3e07-4821-807d-88e942110902 https://crash-stats.mozilla.com/report/index/f18d1f0c-6884-460f-93b3-a9dee2110902 https://crash-stats.mozilla.com/report/index/32fb6f12-80bb-4ed0-87f3-4b4452110902 https://crash-stats.mozilla.com/report/index/b0264655-dd0d-48a6-b71c-76a662110902 https://crash-stats.mozilla.com/report/index/d554e234-4c24-4af8-a7e4-51d752110902 https://crash-stats.mozilla.com/report/index/f1c3a5b2-d531-4bb6-8134-737752110902 https://crash-stats.mozilla.com/report/index/4d168d61-4f0a-420c-83ae-24a4b2110902 https://crash-stats.mozilla.com/report/index/d0db4097-7fa4-4bbe-9d5b-299ed2110902 https://crash-stats.mozilla.com/report/index/c62b8f22-a9c9-44a0-8a9b-949d82110902 https://crash-stats.mozilla.com/report/index/54e00dfc-8f63-4a09-b698-ab0ee2110902 I have eight '''(8)''' from yesterday 9/01/2011: https://crash-stats.mozilla.com/report/pending/afd492c2-fb34-4cc3-b572-15ffe2110901 https://crash-stats.mozilla.com/report/pending/787b9165-2cd3-447b-9ea0-7a1f22110901 https://crash-stats.mozilla.com/report/pending/52b56104-7a79-4c1c-8343-bfaf62110901 https://crash-stats.mozilla.com/report/pending/1f627f10-1035-48bf-811b-b205e2110901 https://crash-stats.mozilla.com/report/pending/a2073542-1d34-401f-84bf-df3752110901 https://crash-stats.mozilla.com/report/index/bp-a2416496-536e-4bc3-b35f-8953d2110901 https://crash-stats.mozilla.com/report/pending/abdfd438-c71f-4f66-b010-009142110901 https://crash-stats.mozilla.com/report/pending/1a7cbac4-29dd-42d1-8b3f-1f8922110901 I sure hope you can figure this out! I'm getting pretty annoyed, and really don't want to have to spend more time on this issue! Thank you for all your help.
BKJT 0 izisombululo 11 izimpendulo
Kuphostiwe

Impendulo Ewusizo

I too am having the same problem since installing Firefox 6.0.1.

Here are the URLs for my crash reports:

https://crash-stats.mozilla.com/report/index/bp-45e2c5ee-8ef8-4f35-8bdd-a0cbd2110904 3.3 days since version was first installed.

https://crash-stats.mozilla.com/report/index/e95dd59e-0040-40ca-a635-afe492110903 2.7 days since version was first installed.

https://crash-stats.mozilla.com/report/index/bp-b29988a9-0819-47b0-986d-0c0072110902 1.2 days since version was first installed

https://crash-stats.mozilla.com/report/index/820300b1-3f91-460f-a06a-e867c2110901 6.3 hours since version was first installed.

I didn't submit all of them, these are just the ones I submitted. I'll continue to submit from now one. Please find the problem with version 6.0.1 crashing. I really don't want to go back to Microsoft Explorer.

I too am having the same problem since installing Firefox 6.0.1. Here are the URLs for my crash reports: https://crash-stats.mozilla.com/report/index/bp-45e2c5ee-8ef8-4f35-8bdd-a0cbd2110904 3.3 days since version was first installed. https://crash-stats.mozilla.com/report/index/e95dd59e-0040-40ca-a635-afe492110903 2.7 days since version was first installed. https://crash-stats.mozilla.com/report/index/bp-b29988a9-0819-47b0-986d-0c0072110902 1.2 days since version was first installed https://crash-stats.mozilla.com/report/index/820300b1-3f91-460f-a06a-e867c2110901 6.3 hours since version was first installed. I didn't submit all of them, these are just the ones I submitted. I'll continue to submit from now one. Please find the problem with version 6.0.1 crashing. I really don't want to go back to Microsoft Explorer.

Umnikazi wombuzo

I have nine (9) from yesterday, that I haven't posted yet. I'm glad it's not just me!

I have nine '''(9)''' from yesterday, that I haven't posted yet. I'm glad it's not just me!

Umnikazi wombuzo

Below are the eight crashes '''(8)''' from September 3: https://crash-stats.mozilla.com/report/index/bp-2d193ece-5a59-4a4b-a483-a0ea82110903 https://crash-stats.mozilla.com/report/pending/6514373c-eeed-4786-9538-c45062110903 https://crash-stats.mozilla.com/report/pending/ce60b1e8-4508-4caf-9cb4-073c62110903 https://crash-stats.mozilla.com/report/index/bp-0b457102-db99-4e60-a2b5-f166e2110903 https://crash-stats.mozilla.com/report/index/bp-16ce74f9-9ea1-4397-9030-2a83e2110903 https://crash-stats.mozilla.com/report/index/bp-a77b6773-db6f-4d63-99bc-f02502110903 https://crash-stats.mozilla.com/report/pending/c8790f73-e273-4e39-bd53-8f7072110903 https://crash-stats.mozilla.com/report/index/bp-6faf34a8-8721-4f90-9c1a-e266a2110903
jbnbpt 0 izisombululo 1 izimpendulo
Kuphostiwe
For me this all started 9:30 around 10 am. Anyone heard of the Constant Guard Protection Suite extension doing it? I've googled and found nothing. Here are some of my error: https://crash-stats.mozilla.com/report/pending/98f90e24-6d64-4634-8840-816b22110905 https://crash-stats.mozilla.com/report/pending/d3c2bc8d-2acd-48b4-b795-420922110905 https://crash-stats.mozilla.com/report/pending/c58ac904-5ab9-48ca-a6ba-635a02110905 https://crash-stats.mozilla.com/report/index/bp-7e26d83b-e3f8-485e-8ba1-181582110905 https://crash-stats.mozilla.com/report/pending/d6cafa1c-2e48-4703-88cc-9759a2110905 https://crash-stats.mozilla.com/report/pending/5f3337b1-b6f2-4dc0-a6b5-60f852110905
santo76 0 izisombululo 1 izimpendulo
Kuphostiwe
It's crashed on me over 40 times since Sept 3... in less than 3 days. FYI I too have Constant Guard Protection Suite. https://crash-stats.mozilla.com/report/index/b9f09146-2ff8-475f-b2fc-88b3d2110905 https://crash-stats.mozilla.com/report/index/bp-8d680c52-124a-4f3d-8717-7bb112110905 https://crash-stats.mozilla.com/report/pending/3490f782-0fc0-4531-941e-bdf402110905 https://crash-stats.mozilla.com/report/pending/be63b9c7-1358-45e5-92ab-07fe32110905

Okulungisiwe ngu santo76

Umnikazi wombuzo

I have Constant Guard, as well. It was installed long before this new version of Firefox. I also have Norton Security Suite, and, Windows Firewall is Off.

I have Constant Guard, as well. It was installed long before this new version of Firefox. I also have Norton Security Suite, and, Windows Firewall is Off.
jaymo1978 0 izisombululo 1 izimpendulo
Kuphostiwe

I too have this problem. It has been crashing incessantly since I installed the newest version (6.0.1). The program almost never crashed before the latest update, and since then (in the last 2 days) the program has crashed 9 times (just 5 today!) It's getting very frustrating. I do have Constant Guard running but have had that for several months. It has not caused any problems in the past. If it's something related to Constant Guard or Norton, then something related to the 6.0.1 update is conflicting with Constant Guard, since that's when it started malfunctioning.

My crash ID's are:

http://crash-stats.mozilla.com/report/index/bp-7c07b695-7c86-4363-a403-5b5c02110903

http://crash-stats.mozilla.com/report/index/bp-479da4ff-0c54-48c7-9ee2-313542110903

http://crash-stats.mozilla.com/report/index/bp-85570427-ac66-48e8-9f2f-b854f2110903

http://crash-stats.mozilla.com/report/index/bp-40cd877a-28f6-4b7f-b281-47b962110904

http://crash-stats.mozilla.com/report/index/bp-02d0ed57-6591-401c-ac78-c7cf72110905

http://crash-stats.mozilla.com/report/index/bp-d541cd93-e9e8-482c-b91c-08b4c2110905

http://crash-stats.mozilla.com/report/index/bp-89326c2f-d45a-4ea4-8d8f-e8ff12110905

http://crash-stats.mozilla.com/report/index/bp-c282fe0d-f719-4dcf-b17f-5d99c2110905

http://crash-stats.mozilla.com/report/index/bp-0014850c-40b2-4103-a6ce-2499d2110905

Thanks for any insight/assistance!

I too have this problem. It has been crashing incessantly since I installed the newest version (6.0.1). The program almost never crashed before the latest update, and since then (in the last 2 days) the program has crashed 9 times (just 5 today!) It's getting very frustrating. I do have Constant Guard running but have had that for several months. It has not caused any problems in the past. If it's something related to Constant Guard or Norton, then something related to the 6.0.1 update is conflicting with Constant Guard, since that's when it started malfunctioning. My crash ID's are: http://crash-stats.mozilla.com/report/index/bp-7c07b695-7c86-4363-a403-5b5c02110903 http://crash-stats.mozilla.com/report/index/bp-479da4ff-0c54-48c7-9ee2-313542110903 http://crash-stats.mozilla.com/report/index/bp-85570427-ac66-48e8-9f2f-b854f2110903 http://crash-stats.mozilla.com/report/index/bp-40cd877a-28f6-4b7f-b281-47b962110904 http://crash-stats.mozilla.com/report/index/bp-02d0ed57-6591-401c-ac78-c7cf72110905 http://crash-stats.mozilla.com/report/index/bp-d541cd93-e9e8-482c-b91c-08b4c2110905 http://crash-stats.mozilla.com/report/index/bp-89326c2f-d45a-4ea4-8d8f-e8ff12110905 http://crash-stats.mozilla.com/report/index/bp-c282fe0d-f719-4dcf-b17f-5d99c2110905 http://crash-stats.mozilla.com/report/index/bp-0014850c-40b2-4103-a6ce-2499d2110905 Thanks for any insight/assistance!

Okulungisiwe ngu jaymo1978

kiwicat 0 izisombululo 1 izimpendulo
Kuphostiwe

I've had over 150 crashes in the past 4 days! I too have Norton/Constant Guard. Is there anyway to go back to an earlier version of Firefox until they decide what the problem in and fix it?

I've had over 150 crashes in the past 4 days! I too have Norton/Constant Guard. Is there anyway to go back to an earlier version of Firefox until they decide what the problem in and fix it?

Umnikazi wombuzo

Hello the-edmeister, is someone from the Mozilla Support Team working on this problem? I'm not exactly sure how this forum works, and who's monitoring it.

Hello the-edmeister, is someone from the Mozilla Support Team working on this problem? I'm not exactly sure how this forum works, and who's monitoring it.
cor-el
  • Top 10 Contributor
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17425 izisombululo 157456 izimpendulo
Kuphostiwe
That looks like a problem with a MS .NET Framework DLL (mscorwks.dll) *https://crash-stats.mozilla.com/report/index/bp-7c07b695-7c86-4363-a403-5b5c02110903 (jaymo1978) *https://crash-stats.mozilla.com/report/index/bp-2d193ece-5a59-4a4b-a483-a0ea82110903 (karenvierra) ---- You can try to disable all .NET extensions and plugins to see if that helps. *https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.com/kb/Troubleshooting+plugins

Umnikazi wombuzo

I uninstalled Comcast's Constant Guard (based on what I read from Bugzilla), and so far Firefox seems to be stable again. I believe the team is working with Comcast's supplier to address the problem. We'll see; it's only been about five minutes since I came back up on Firefox.

I uninstalled Comcast's Constant Guard (based on what I read from Bugzilla), and so far Firefox seems to be stable again. I believe the team is working with Comcast's supplier to address the problem. We'll see; it's only been about five minutes since I came back up on Firefox.
BKJT 0 izisombululo 11 izimpendulo
Kuphostiwe

Here are more since my previous post:

https://crash-stats.mozilla.com/report/index/bp-7b06dcb4-1e13-4845-bf26-525ff2110904 3.8 days since version was first installed.

https://crash-stats.mozilla.com/report/index/2beb1245-357d-4b7d-9e36-0f3be2110905 4.7 days since version was first installed.

https://crash-stats.mozilla.com/report/index/ea02760b-3827-4de7-b7ac-9083d2110906 5.1 days since version was first installed.

I have not been on the Internet much since installing. I have a strong feeling that if I were using it more, I would have many more crashes to report.

Is anyone working on figuring out the problem and a solution? Just wondering.

Here are more since my previous post: https://crash-stats.mozilla.com/report/index/bp-7b06dcb4-1e13-4845-bf26-525ff2110904 3.8 days since version was first installed. https://crash-stats.mozilla.com/report/index/2beb1245-357d-4b7d-9e36-0f3be2110905 4.7 days since version was first installed. https://crash-stats.mozilla.com/report/index/ea02760b-3827-4de7-b7ac-9083d2110906 5.1 days since version was first installed. I have not been on the Internet much since installing. I have a strong feeling that if I were using it more, I would have many more crashes to report. Is anyone working on figuring out the problem and a solution? Just wondering.
BKJT 0 izisombululo 11 izimpendulo
Kuphostiwe

I do NOT have Constant Guard, so I doubt that is the problem since I AM experiencing the problem. Apparently, Constant Guard is a Comcast thing. I don't have Comcast. I have Suddenlink as my Internet service. And, no, I do NOT use their security, which is McAfee. I do have Kaspersky. I will not disable Kaspersky. If Firefox can no longer work with Kaspersky, I'll have to go to something else. It's worked fine up with Kaspersky up until version 6.0.1.

I do NOT have Constant Guard, so I doubt that is the problem since I AM experiencing the problem. Apparently, Constant Guard is a Comcast thing. I don't have Comcast. I have Suddenlink as my Internet service. And, no, I do NOT use their security, which is McAfee. I do have Kaspersky. I will not disable Kaspersky. If Firefox can no longer work with Kaspersky, I'll have to go to something else. It's worked fine up with Kaspersky up until version 6.0.1.
sangaris 0 izisombululo 1 izimpendulo
Kuphostiwe

I think I have resolved the problem, at least on my primary PC and our 2 laptops. I am running Windows 7 and Windows Vista Home Premium, both with the most current SPs and updates. Our Firefox is current, etc. I do run the Comcast Constant Guard and Norton Security on all 3 - have not found a way to install the free Norton without installing the Constant Guard - I just did the CG install with almost all the options disabled. I went into the Firefox AddOns-Extensions and DISABLED the CGPS Extension 1.0 along with some other AddOns and Extensions I really did not need. I have not had a Firefox crash in the last 2 days since making this change and was having 10+ a day prior since installing the CG/Norton. I posted a query to Comcast but did not rcv a reply. I installed the latest Firefox Update 6.0.2 that came out this morning and so far no problems yet. Hope this can help some of you having the same CG/Firefox crash issues. ps: my wife on her Mac has been smiling at me the whole way through :-)

I think I have resolved the problem, at least on my primary PC and our 2 laptops. I am running Windows 7 and Windows Vista Home Premium, both with the most current SPs and updates. Our Firefox is current, etc. I do run the Comcast Constant Guard and Norton Security on all 3 - have not found a way to install the free Norton without installing the Constant Guard - I just did the CG install with almost all the options disabled. I went into the Firefox AddOns-Extensions and DISABLED the CGPS Extension 1.0 along with some other AddOns and Extensions I really did not need. I have not had a Firefox crash in the last 2 days since making this change and was having 10+ a day prior since installing the CG/Norton. I posted a query to Comcast but did not rcv a reply. I installed the latest Firefox Update 6.0.2 that came out this morning and so far no problems yet. Hope this can help some of you having the same CG/Firefox crash issues. ps: my wife on her Mac has been smiling at me the whole way through :-)
NorthwestSue 0 izisombululo 1 izimpendulo
Kuphostiwe

Just the thought of going back it IE gives me the heebie jeebies....hopefully they will work this problem out ASAP. The last 2 days reminds me of how IE is all the time!

Just the thought of going back it IE gives me the heebie jeebies....hopefully they will work this problem out ASAP. The last 2 days reminds me of how IE is all the time!

Okulungisiwe ngu NorthwestSue

BKJT 0 izisombululo 11 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hmmm, but I have neither Constant Guard or Norton. I don't think that is the issue.

Hmmm, but I have neither Constant Guard or Norton. I don't think that is the issue.
BKJT 0 izisombululo 11 izimpendulo
Kuphostiwe

My other 6.0.1 crash:

https://crash-stats.mozilla.com/report/index/a93687d2-0f69-4cde-b21e-246662110907 6.2 days since version was first installed

And, here are the 6.0.2 crashes:

https://crash-stats.mozilla.com/report/index/d5f65230-4ad5-4304-9d4e-3ed762110908 14.1 hours since version was first installed.

Apparently these are still in the "queue," so I can't get to them:
    

bp-d5f65230-4ad5-4304-9d4e-3ed762110908 9/8/20117:07 AM bp-ac779bb7-b8dd-41e3-8b0a-507e82110908 9/8/20115:36 AM bp-efdd8d39-8df3-4d4b-86ee-71f222110908 9/7/20117:34 PM

Will Firefox do anything about this problem? How do we find the solution? Go to IE?

My other 6.0.1 crash: https://crash-stats.mozilla.com/report/index/a93687d2-0f69-4cde-b21e-246662110907 6.2 days since version was first installed And, here are the 6.0.2 crashes: https://crash-stats.mozilla.com/report/index/d5f65230-4ad5-4304-9d4e-3ed762110908 14.1 hours since version was first installed. Apparently these are still in the "queue," so I can't get to them: bp-d5f65230-4ad5-4304-9d4e-3ed762110908 9/8/20117:07 AM bp-ac779bb7-b8dd-41e3-8b0a-507e82110908 9/8/20115:36 AM bp-efdd8d39-8df3-4d4b-86ee-71f222110908 9/7/20117:34 PM Will Firefox do anything about this problem? How do we find the solution? Go to IE?
holston 0 izisombululo 2 izimpendulo
Kuphostiwe

Firefox 6.01 and 6.02 totally useless I work with them constantly and they crash on 2 computers, one running WinXP and the other Vista. Neither is associated with Comcast or Norton Anti-Virus. Seldom can reach ANY url. Often crashes before the first key is pressed. I tried using Aurora but I use several Add-ons and virtually none work with Aurora. I think they have too much going on -- too many versions all at once (6, 7, 8, ...). I can understand some major changes in order to better facillitate operations with smart phones, but let's walk before entering the Kentucky Derby. Hope someone figures this out ASAP. I'm getting discouraged after a week of this. It is embarassing to have to post this with IE!!!

Firefox 6.01 and 6.02 totally useless I work with them constantly and they crash on 2 computers, one running WinXP and the other Vista. Neither is associated with Comcast or Norton Anti-Virus. Seldom can reach ANY url. Often crashes before the first key is pressed. I tried using Aurora but I use several Add-ons and virtually none work with Aurora. I think they have too much going on -- too many versions all at once (6, 7, 8, ...). I can understand some major changes in order to better facillitate operations with smart phones, but let's walk before entering the Kentucky Derby. Hope someone figures this out ASAP. I'm getting discouraged after a week of this. It is embarassing to have to post this with IE!!!

Okulungisiwe ngu holston