Izimpendulo zakamuva ze-How do I download firefox when it keeps prompting me to reboot but when I do it still won't? have rebooted 6 times now and still can't download.https://support.mozilla.org/zu/questions/8571672011-08-02T18:23:13-07:00To help other users find solutions, please return to this Thread and Sign-in to the forum with your 2011-08-02T18:23:13-07:00mha007https://support.mozilla.org/zu/questions/857167?page=2#answer-225065<p>To help other users find solutions, please return to this Thread and <strong>Sign-in</strong> to the forum with your Username and Password:
</p><p>click on <strong>"Solved It"</strong> next to the reply ABOVE that <strong>BEST</strong> solved your question
</p><p><strong>DO NOT click "Solved It" next to this reply</strong>
</p>I completed and am using it now it I went to that link you posted and deleted the files it said and 2011-08-02T18:08:04-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167?page=2#answer-225062<p>I completed and am using it now it I went to that link you posted and deleted the files it said and now it is working
</p>tell me when you have Successfully Completely Installed Firefox.
2011-08-02T18:06:05-07:00mha007https://support.mozilla.org/zu/questions/857167?page=2#answer-225061<p>tell me when you have Successfully Completely Installed Firefox.
</p>ok got the support page working again it wasn't letting me read responses I went to the link and rem2011-08-02T17:59:18-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167?page=2#answer-225060<p>ok got the support page working again it wasn't letting me read responses I went to the link and removed the finles it said I'm trying to download now it's working thank you very much the uninstall I did months ago left those files that were blocking it thank you
</p>Uninstalling Firefox on Windows
http://kb.mozillazine.org/Uninstalling_firefox#On_Windows
Delete ALL2011-08-02T17:42:51-07:00mha007https://support.mozilla.org/zu/questions/857167?page=2#answer-225058<p>Uninstalling Firefox on Windows
</p><p><a href="http://kb.mozillazine.org/Uninstalling_firefox#On_Windows" rel="nofollow">http://kb.mozillazine.org/Uninstalling_firefox#On_Windows</a>
</p><p>Delete ALL suggested in the article
</p><p>Check and tell if its working.
</p>screenshot
2011-08-02T17:35:14-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167#answer-225057<p>screenshot
</p>I haven't yet downloaded firefox so it's not a software update it's the download that isn't completi2011-08-02T17:33:51-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167#answer-225055<p>I haven't yet downloaded firefox so it's not a software update it's the download that isn't completing. Also I've tried now 3 times to add the screenshot on the add images thing and it's not showing up I've tried it as a .BMP and .JPG it's size is 400 x 300 pixels and also at 200 x 150 pixels I don't know why it's not showing up
</p>Software Update not working properly
http://kb.mozillazine.org/Software_Update#Software_Update_not_w2011-08-02T17:26:25-07:00mha007https://support.mozilla.org/zu/questions/857167#answer-225054<p>Software Update not working properly
</p><p><a href="http://kb.mozillazine.org/Software_Update#Software_Update_not_working_properly" rel="nofollow">http://kb.mozillazine.org/Software_Update#Software_Update_not_working_properly</a>
</p><p>Check and tell if its working.
</p><p><em>Note: You can attach screenshots here as well, in the <strong>Add images..</strong> textfield below.</em>
</p>if you have an email I can send you the screenshot of what it's doing I tried to post it on here but2011-08-02T17:19:48-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167#answer-225052<p>if you have an email I can send you the screenshot of what it's doing I tried to post it on here but it's not showing up
</p>yes I am. windows isn't giving me any prompts other than the original one authorizing firefox to run2011-08-02T17:18:54-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167#answer-225051<p>yes I am. windows isn't giving me any prompts other than the original one authorizing firefox to run the installation program before the download starts then part way into the download firefox asks me to reboot so the download it starting then it tells me I can't finish the download because I have to reboot because of a previous uninstall that needs to complete so when I reboot it should finish the installation but it doesn't and then when I try the download again I get the same thing again like it's stuck in a loop
</p>Are you logged-in to Windows as an Administrator Account ??
2011-08-02T17:15:43-07:00mha007https://support.mozilla.org/zu/questions/857167#answer-225050<p>Are you logged-in to Windows as an Administrator Account&nbsp;??
</p>just tried is and when I got to the setup shortcuts part of the download I clicked next and again a 2011-08-02T16:51:04-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167#answer-225046<p>just tried is and when I got to the setup shortcuts part of the download I clicked next and again a prompt popped up from mozilla firefox setup saying your computer must be restarted to complete a previous uninstall of firefox. Do you want to reboot now? which is the same one I've been getting and when I click yes the computer reboots and when it starts back up the installation never continues and when I try again it does the same thing.
</p>Try to use Custom Install method:
Custom installation of Firefox on Windows
https://support.mozilla.2011-08-02T16:45:35-07:00mha007https://support.mozilla.org/zu/questions/857167#answer-225044<p>Try to use Custom Install method:
</p><p>Custom installation of Firefox on Windows
</p><p><a href="https://support.mozilla.com/en-US/kb/Custom%20installation%20of%20Firefox%20on%20Windows" rel="nofollow">https://support.mozilla.com/en-US/kb/Custom%20installation%20of%20Firefox%20on%20Windows</a>
</p><p>Check and tell if its working.
</p>I keep trying to explain it's not internet explorer or windows it's firefox I can run the download b2011-08-02T16:25:50-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167#answer-225038<p>I keep trying to explain it's not internet explorer or windows it's firefox I can run the download but once it get to the point in the download process where you pick standard or custome download and I select standard then FIREFOX tells me I need to reboot before I can finish the download and then never completes after the reboot.
</p>The Web Browser you are using to Download Firefox Installation file is INTERNET EXPLORER so ask this2011-08-02T16:23:38-07:00mha007https://support.mozilla.org/zu/questions/857167#answer-225037<p>The Web Browser you are using to Download Firefox Installation file is INTERNET EXPLORER so ask this Question from Microsoft Technical Support Team.
</p><p><a href="http://support.microsoft.com/default.aspx" rel="nofollow">http://support.microsoft.com/default.aspx</a>
</p>windows isn't what's stopping it it's firefox that not letting it download it keeps telling me I nee2011-08-02T16:14:20-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167#answer-225035<p>windows isn't what's stopping it it's firefox that not letting it download it keeps telling me I need to reboot to finish a previous uninstall
</p>Then ask your Question from Windows Live Technical Support !!!
2011-08-02T16:12:49-07:00mha007https://support.mozilla.org/zu/questions/857167#answer-225034<p>Then ask your Question from Windows Live Technical Support&nbsp;!!!
</p>I don't have firefox I am using internet explorer it won't let me download firefox so I can't click 2011-08-02T15:52:32-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167#answer-225019<p>I don't have firefox I am using internet explorer it won't let me download firefox so I can't click the firefox button cause there isn't one I'm not able to download firefox that is the problem
</p>-> click Firefox button and click Exit
-> Start Firefox in Safe Mode
https://support.mozilla.2011-08-02T15:02:54-07:00mha007https://support.mozilla.org/zu/questions/857167#answer-224995<p>-&gt; click <strong>Firefox</strong> button and click <strong>Exit</strong>
</p><p>-&gt; <strong>Start Firefox in Safe Mode</strong>
</p><p><a href="https://support.mozilla.com/kb/Safe+Mode" rel="nofollow">https://support.mozilla.com/kb/Safe+Mode</a>
</p><p>Firefox Safe Mode window will open. DON'T SELECT ANY OPTIONS, just click <strong>Continue in Safe Mode</strong>
</p><p>Check and tell if its working while you are Browsing and Downloading the file in Firefox Safe Mode.
</p>that's not the message I'm getting it tells my to start my download I must reboot my computer to fin2011-08-02T14:37:59-07:00rockgoddes1984https://support.mozilla.org/zu/questions/857167#answer-224985<p>that's not the message I'm getting it tells my to start my download I must reboot my computer to finish a previous uninstall. I haven't downloaded firefox yet because it's not letting me I went to the link you put up and did what it said but couldn't because the file it says to find isn't there because I don't have firefox. I can't get the installation to finish because it keeps prompting me to reboot before I can install but when I reboot it still tells me I need to reboot.
</p>