Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

While using Firefox in my Earthlink webmail account I am unable to use Rich Text in writing new mail. I can use it when I reply.

  • 1 baphendule
  • 9 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu cor-el

more options

This just happened a couple of months ago.

This just happened a couple of months ago.

All Replies (1)

more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: