Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

drag and drop tab reordering is not working

  • 11 uphendule
  • 110 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu janpetel

more options

Using Firefox v 3.6.12 on Windows XP.

I can't reorder tabs by drag and drop. It just stopped working. I tried running in safe mode but the problem was still there. I was running 3.6.9 when this started. Then I upgraded and it continued.

All Replies (11)

more options

Do a clean (re)install:

  • Download a fresh Firefox copy from and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

You can initially skip the step to create a new profile, that may not necessary for this issue.


more options

Thanks for the response.

This was going to be my next step, but it just tried it after getting this and it started working again.

The problem lasted a few hours.

No idea why it stopped or started again. Maybe it was some other Windows service or process interfering with it.

thanks again though. -paul

more options

There is an easier solution. Simply close all you Firefox windows. Then re-open Firefox.

The issue seems to be related to memory. Re-starting Firefox clean the memory.

more options

Sorry, doesn't fix the issue with Firefox 12.0. Something much more insidious is involved this time.

more options

Nope, completely broken with Firefux 12.0. Hey, guys, how about a bit of automated regression testing here, please? Chrome and IE are just too rancid to even be considered.

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

more options

In my case this behaviour was caused by an addon (Tab Mix Plus).

  • Deactivating (addon) > Restart (FF) > Acitvating (addon) > Restart (FF)

brought the solution.

Okulungisiwe ngu vtz0j9

more options

For me the problem was caused by the Torbutton add-on.

I have read that there are about 5 or 6 other add-ons that also inhibit Drag and Drop functionality, not just the Torbutton add-on. The list is somewhere in the main Firefox support section (but it's tough to find the answer there twice).

The generic add-on troubleshooting page is at:

more options


Thanks for that. After disabling the Torbutton addon drag n drop tab reordering functionality was restored.

This issue has had a bug ticket created at

more options


Thank you. Disabling Torbutton fixed it for me too. Cheers!

more options

How is it possible that a plugin can be made responsible for disabling such a basic feature as dnd? In my case it had to do with a Unity plugin (Ubuntu) that afaik I didn't even install myself, but came 'free' with an upgrade. Please tell me how to prevent this kind of annoying behaviour in the future.

By the way, I found this out because dnd stopped working on rearranging bookmarks as well...

Okulungisiwe ngu janpetel