Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Add-on updater is stuck trying to update Xmarks from 3.7.8 to 3.8.6 and I can't get past this to start Firefox.

  • 5 uphendule
  • 15 zinale nkinga
  • Igcine ukuphendulwa ngu silkphoenix

more options

Running Firefox 3.6.9 with Xmarks installed. When I launch Firefox the "Add-on updater" starts trying to update Xmarks from 3.7.8 to 3.8.6. I can't complete, skip or cancel this update - the updater just hangs - and I can't get past it to open Firefox.

Isisombululo esikhethiwe

All Replies (5)

more options

Isisombululo Esikhethiwe

Can you open Firefox in the Firefox SafeMode?

more options

Yes. Thanks (I didn't know about SafeMode). Should I tick the option to disable the add-on?

more options

Yes, if the new version of Xmarks is causing Firefox not to launch correctly disable it.

more options

Thanks for your help. Hopefully Xmarks developers will find and fix this in the next update.

more options


The latest version of Xmarks is 3.8.7 and it works with Firefox 3.6.9. You might want to completely uninstall your Xmarks and reinstall it again.