Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Suddenly I can't open any PDFs - it says "done" at the bottom, but the screen is blank.

  • 1 baphendule
  • 20 zinale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu jscher2000

more options

Just started in the past week; tried several different sites; I have dial-up but this never stopped it before.....

All Replies (1)

more options

I don't know why the Adobe Reader plugin would suddenly stop working; is it up-to-date? If you haven't updated Adobe Reader in a few months, now would be a good time (there was a security update not that long ago). In Adobe Reader, choose Check for updates on the Help menu. You may want to close Firefox during the installation.

Another thing you can try is bypassing the plugin and sending the PDF to Adobe Reader. To set this, open Adobe Reader (or Acrobat), choose Preferences from the Edit menu, click Internet and then clear out the checkbox for View PDF in Browser. Firefox now should give you the Open/Save dialog when you click a link to a PDF.

If that's too inconvenient, try setting it back and see whether refreshing the settings helps.

Any luck?