Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

"If you get this error while viewing a webpage, it means a plugin has crashed. You can send a crash report to Mozilla by clicking on Send crash report. " but why do I not get the button "Send crash report"?

  • 1 baphendule
  • 17 zinale nkinga
  • Igcine ukuphendulwa ngu DaveRo

more options

This is the most recent upgrade to my Firefox version 3.6.8 Mozilla Firefox for Ubuntu canonical - 1.0 Mozilla/5.0 (X11; U; Linux i686; en-US; rv: Gecko/20100723 Ubuntu/10.04 (lucid) Firefox/3.6.8

Since then, every web page that makes use of the Adobe Flash plugin shows me grey windows with the message "Adobe Flash plugin has crashed".

When I follow links telling me I can find out more I am taken to a Firefox Help page that shows an example of the same grey window with the same message. But there is a difference: directly under the "Adobe Flash plugin has crashed" message is shown a another message that says: "Send crash report". The Help page instructs me to click on that message because it is intended to be a link.

Unfortunately, on all the grey windows displayed to me on any site where this problem arises, no such message: "Send crash report" is present. So how can I send a crash report?!

All Replies (1)

more options

You have the Ubuntu-specific build of Firefox - released as a package in the Ubuntu repository - and that has been built without including the crash reporter.

(So-called 'contributed builds' usually lack the updater - in the help menu - too, because they have their own updater.)