Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox freezes up, drops my internet connection, disables important windows .exe files...Help?

  • 4 uphendule
  • 26 zinale nkinga
  • 376 views
  • Igcine ukuphendulwa ngu petal25

more options

If I go to my gaming websites (pogo and gamehouse); facebook; yahoo messenger; depressiontribe.com; and a few other sites; after about 30 minutes, firefox locks up, taking my internet connection, and several windows *.exe files along with it (tskmgr.exe is one) and once reconnected to the internet, I cannot send a crash report. Just gives error message that report could not be sent. I run Windows XP Professional on a Dell laptop with Viper (Sunbelt) All in one virus and internet protection which scans nightly and so far no threats have shown up. I have tried disabling all the plugin's and addon's and that just made it where firefox would not load at all. I have updated my Adobe Flash Player, Shockwave Player, deleted and re-set up my internet/network connections....I do not know what to do now. Very frustrated...please help?

This happened

Every time Firefox opened

== About 3 months ago

All Replies (4)

more options

Hello Carolyn,

I apologize for the inconvenience!

Please go to: Start -> All Programs -> Mozilla Firefox -> Then please run: Mozilla Firefox (Safe Mode). This will use default settings and disable any add-on's. After you have done so, please re-attempt at going to the sites and playing the apps that previously gave you trouble. Does it continue in safe mode?

If it doesn't, your problem is solved. That means that either your settings are corrupt or you have installed an add-on that is in-complaint with the version of Firefox you are using.

more options

Under the Mozilla folder I do not have anything listed as Firefox (safe mode)? Should I again remove firefox and reinstall? I have done this twice already and am running the most current version you have (3.6.8).

more options

been driving me mad even wrote to firefox i have same issue firefox was working like a dog. I searched in firefox tolls then add ons and found a toolbar had downloaded called browser protection, disabled it and evrything is back working. good luck i have been using ie and i was not happy.

more options

been driving me mad even wrote to firefox i have same issue firefox was working like a dog. I searched in firefox tools then add ons and found a toolbar had downloaded called browser protection, disabled it and evrything is back working. good luck i have been using ie and i was not happy.