Go to the address '''about:crashes''' and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem. OR If you cannot access Firefox you can get crash reports from within your computer. First go to Start--and type in the run box '''%APPDATA%''' Second, click on '''Roaming''' after typing in '''%APPDATA%''' Third, Go to '''Mozilla>Firefox>Crash Reports>Submitted''' Lastly, copy the .txt file names from the '''Submitted''' folder in the forum reply