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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

audio hangs on all videos played in firefox after updating to 3.6, everything works fine in internet explorer.

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sound locks up and repeats while videos play, sound resumes as it should after a second or so, happens once every few seconds while playing any video within firefox. (youtube) flash applications work fine. internet explorer runs all videos fine. let me know if i need to dig up some more info to help figure out what my be causing the problem.

This happened

Every time Firefox opened

== firefox 3.6 update

Isisombululo esikhethiwe

The K-Lite Audio codec package available at has completely solved the audio studdering problem i have encountered in the new firefox version.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (9)

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Hello Dan.

You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.

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Tried without add-ons, but it does not help...

please help!

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This will require advanced help. I believe it has something to do with the session restore feature of Firefox, but I can't help you fix it.

In the meantime (that is, before another contributor that knows how to help you comes here), you may want to try creating a new Firefox profile (managing profiles) and see if the same issues occur on that one. This profile can be erased if you don't want it, of course. Please tell us whether the new profile has the same issues or not.

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creating a new profile seems to have fixed the problem for now.

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after further testing i have found that the audio hangs have lessened in frequency with the new profile however they are still there.

would completely removing firefox and reinstalling fix this? if i do reinstall is there a way to save all my bookmarks before hand?

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Dan, if creating a new profile fixes the issue, there must be something wrong with your own profile. The usual suspect is an add-on, but since that's ruled out, I can only think of a setting, or a corrupt file. Please type about:support in your address bar and press ENTER, then click "Copy all to clipboard". Then paste here. Hopefully that will give me a bit more information to work with.


If the hangs are still present in the new profile, reinstalling Firefox completely will do nothing. Basically, reinstalling Firefox completely is the same as reinstalling as normal (without erasing personal data) and using a new profile. Also, if the new profile still has the same problem (even if less frequent), I can't help you any further, I'm sorry. Let's hope someone who knows how to fix this reads this thread.

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Troubleshooting Information

 This page contains technical information that might be useful when you're 
 trying to solve a problem. If you are looking for answers to common questions
 about Firefox, check out our support web site.

       Copy all to clipboard

       Application Basics



             Profile Directory

               Open Containing Folder

             Installed Plugins


             Build Configuration





       Java Console	6.0.17	true	 

Move Media Player 7 true Yahoo! Toolbar true {635abd67-4fe9-1b23-4f01-e679fa7484c1}

       Modified Preferences



       accessibility.typeaheadfind.flashBar	0

browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.mstone rv: extensions.lastAppVersion 3.6.3 network.cookie.prefsMigrated true places.last_vacuum 1273961050 print.print_printer hp psc 1310 series print.printer_hp_psc_1310_series.print_bgcolor false print.printer_hp_psc_1310_series.print_bgimages false print.printer_hp_psc_1310_series.print_command print.printer_hp_psc_1310_series.print_downloadfonts false print.printer_hp_psc_1310_series.print_edge_bottom 0 print.printer_hp_psc_1310_series.print_edge_left 0 print.printer_hp_psc_1310_series.print_edge_right 0 print.printer_hp_psc_1310_series.print_edge_top 0 print.printer_hp_psc_1310_series.print_evenpages true print.printer_hp_psc_1310_series.print_footercenter print.printer_hp_psc_1310_series.print_footerleft &PT print.printer_hp_psc_1310_series.print_footerright &D print.printer_hp_psc_1310_series.print_headercenter print.printer_hp_psc_1310_series.print_headerleft &T print.printer_hp_psc_1310_series.print_headerright &U print.printer_hp_psc_1310_series.print_in_color true print.printer_hp_psc_1310_series.print_margin_bottom 0.5 print.printer_hp_psc_1310_series.print_margin_left 0.5 print.printer_hp_psc_1310_series.print_margin_right 0.5 print.printer_hp_psc_1310_series.print_margin_top 0.5 print.printer_hp_psc_1310_series.print_oddpages true print.printer_hp_psc_1310_series.print_orientation 0 print.printer_hp_psc_1310_series.print_pagedelay 500 print.printer_hp_psc_1310_series.print_paper_data 1 print.printer_hp_psc_1310_series.print_paper_height 11.00 print.printer_hp_psc_1310_series.print_paper_size_type 0 print.printer_hp_psc_1310_series.print_paper_size_unit 0 print.printer_hp_psc_1310_series.print_paper_width 8.50 print.printer_hp_psc_1310_series.print_reversed false print.printer_hp_psc_1310_series.print_scaling 1.00 print.printer_hp_psc_1310_series.print_shrink_to_fit true print.printer_hp_psc_1310_series.print_to_file false print.printer_hp_psc_1310_series.print_unwriteable_margin_bottom 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_left 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_right 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false

i also just noticed that windows is saying that it cannot start the audio service, however i have audio and when looking at the services there are no conflicts, and all dependent services are also running with no conflicts.... what a mess. in any case i thank you for your time, im using crome untill a solution can be mustered up

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I'm not seeing anything wrong with your data... I'm sorry I can't be of further assistance. I hope someone tells us the answer soon.

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Isisombululo Esikhethiwe

The K-Lite Audio codec package available at has completely solved the audio studdering problem i have encountered in the new firefox version.