Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sudden crash of firefox as I open it: how can I recover the websites' addresses in my bookmark? Is everything lost?

  • 3 uphendule
  • 22 zinale nkinga
  • 163 views
  • Igcine ukuphendulwa ngu JYOuyang

more options

Firefox crashes when I open it (Mac system). How can I recover all websites's addresses in my bookmarks before trying to installing again firefox?

Crash ID(s)

c427216d-8a2f-8b48-beca-50074acfbc6b

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; it-it) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

Isisombululo esikhethiwe

Yes, all your personal information is stored in your profile folder.

Again, see Back up and restore information in Firefox profiles to manually back up your profile folder. That article also has information on what information is stored where (e.g. Places.sqlite for bookmarks and history).

So back that up manually, uninstall Firefox, and remove the profile folder. Then you should be able to do a completely clean install and then restore your settings accordingly.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Have you tried to see if Firefox can start up in Troubleshoot Firefox issues using Safe Mode?

See Back up and restore information in Firefox profiles to back up your profile folder, which contains your bookmarks and all your personal settings.

more options

already tried the safe mode. It doesn't open anyway. Is it possible to back up my bookmarks even if firefox can not be open? Is there a place in my mac where these information are stored?

more options

Isisombululo Esikhethiwe

Yes, all your personal information is stored in your profile folder.

Again, see Back up and restore information in Firefox profiles to manually back up your profile folder. That article also has information on what information is stored where (e.g. Places.sqlite for bookmarks and history).

So back that up manually, uninstall Firefox, and remove the profile folder. Then you should be able to do a completely clean install and then restore your settings accordingly.