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How does Thunderbird deal with junk?

uvantu

When Thunderbird "thinks" a message is Spam the spam option on the header is already grayed out, is it ok to delete it then and if it is learning what is spam, how come I continue to get spam email from the same senders?

When Thunderbird "thinks" a message is Spam the spam option on the header is already grayed out, is it ok to delete it then and if it is learning what is spam, how come I continue to get spam email from the same senders?

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When Thunderbird "thinks" a message is Spam the spam option on the header is already grayed out

Not sure what you mean with 'the spam option on the header'. A screenshot would help. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

If the little flame icon in the Spam column of the Message List Pane is grey, then you need to mark the message as 'Spam' to train the filter.

Also see https://support.mozilla.org/kb/thunderbird-and-junk-spam-messages

Buza umbuzo

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