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Email is setup with 2fa and app specific PW but can't get Thunderbird to connect

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Robert Doty
Robert Doty

My email account is set up with 2fa with an app-specific password for Thunderbird. I manually updated all the info in Passwords, but TB still won't connect. Under Setup it keeps saying "Authentication failed: Check username and password" but both are entered correctly. Under "YourLogin", I have re-entered two different formats but still fails. I also set the SMTP server settings to match email account. 

  I've been fighting this for too many hours.  Can somebody help me get connected?
My email account is set up with 2fa with an app-specific password for Thunderbird. I manually updated all the info in Passwords, but TB still won't connect. Under Setup it keeps saying "Authentication failed: Check username and password" but both are entered correctly. Under "YourLogin", I have re-entered two different formats but still fails. I also set the SMTP server settings to match email account. I've been fighting this for too many hours. Can somebody help me get connected?

All Replies (1)

christ1
christ1
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

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