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I am unable to recieve mail on thunderbird

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I am unable to recieve mail on thunderbird for the last several days. I am receiving the message "Alert from account xxxx@comcast.net: Temporarily blacklisted IP Address - try again later (comcast is my mail provider) where is this message coming from and how do I clear it. I use a VPN and have shut that off but has not fixed the issue. I have the same VPN running on my Iphone and am able to still recieve messages via the Iphone mail client... Any thoughts?

I am unable to recieve mail on thunderbird for the last several days. I am receiving the message "Alert from account xxxx@comcast.net: Temporarily blacklisted IP Address - try again later (comcast is my mail provider) where is this message coming from and how do I clear it. I use a VPN and have shut that off but has not fixed the issue. I have the same VPN running on my Iphone and am able to still recieve messages via the Iphone mail client... Any thoughts?

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the IP address is he address of the device on the internet. It is allocated by your service provider when you access the internet. Your phone has one as does your desktop and any other device connected to the internet.

Based on what you have posted, it sounds like Comcast have blacklisted your computer for some reason. Perhaps ask them why. My guess is you started out using the VPN and comcast did not like that and blocked you and now you are blocked so nothing you do will fix it until the block times out, however long that is set to be (the use of the word temporarily indicates it will timeout some time.) or Comcast life the block. I would recommend the later as I am only guessing as to the cause. It might be you tried to log in three times with the wrong password and the password is saved on your system or it could by any of a million and one other reasons. Only Comcast knows at this point in time.

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Thanks Matt for the reply. I thought about that option as well but I can log into my comcast email from a browser (directly on the xfinity site) even with the VPN running. I have a note out to Comcast support on this as well but I have low expectations of getting something other that a bot response. Is there something in Windows 11 that could be blocking it? Is there a way I can get more detail from the alert that may be able direct me to where the block is coming from?

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