Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

A strange problem on adding a new mailadress

  • 2 uphendule
  • 0 zinale nkinga
  • 15 views
  • Igcine ukuphendulwa ngu rg29

rg29
rg29
more options

Hello, i have three PCs with installed Tunderbird. On one of them i want to add a new mail-account. If i follow the instruction here: [https://support.mozilla.org/de/kb/automatisch-konto-konfigurieren#thun...], it leads to an input mask (not a Tab!!!), where i can enter an account-name and the mail-address. Clicking on Continue some automatic search is started but never stops (=> screenshot).

As i tried to do it several times now and tried to find other solutions, red instruction etc., i write now. Also: Im not sure if it is a bug.

I already mentioned in the beginnig: I have three PCs here. I used one of the others compare, wehere it works as described in the documentation (not an input-mask, but a Tab). So the probem occurs only on this PC, not on the other. Systems: Not working on win11 Thunderbird 144.0.1 (64-Bit) Working on win10 Thunderbird 144.0.0esr (64-Bit)

Regards, Frank

Hello, i have three PCs with installed Tunderbird. On one of them i want to add a new mail-account. If i follow the instruction here: [[https://support.mozilla.org/de/kb/automatisch-konto-konfigurieren#thunderbird:win11:tb144]], it leads to an input mask (not a Tab!!!), where i can enter an account-name and the mail-address. Clicking on Continue some automatic search is started but never stops (=> screenshot). As i tried to do it several times now and tried to find other solutions, red instruction etc., i write now. Also: Im not sure if it is a bug. I already mentioned in the beginnig: I have three PCs here. I used one of the others compare, wehere it works as described in the documentation (not an input-mask, but a Tab). So the probem occurs only on this PC, not on the other. Systems: Not working on win11 Thunderbird 144.0.1 (64-Bit) Working on win10 Thunderbird 144.0.0esr (64-Bit) Regards, Frank
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

The image you uploaded shows that you are using Account Hub. However, there are some issues with Account Hub. I suggest you disable Account Hub and then try adding a new email account again.

The following steps should disable Account Hub: "Seetings" > "General" > "Account hub" section > Untick "Create accounts in the new Account Hub".

Please see the attached image.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

Yu5tiqX9og
Yu5tiqX9og
more options

Isisombululo Esikhethiwe

The image you uploaded shows that you are using Account Hub. However, there are some issues with Account Hub. I suggest you disable Account Hub and then try adding a new email account again.

The following steps should disable Account Hub: "Seetings" > "General" > "Account hub" section > Untick "Create accounts in the new Account Hub".

Please see the attached image.

rg29
rg29 Umnikazi wombuzo
more options

Thank you, that helped. Maybe you sohould make an option in the menu or a hint in the Account Hub, that it is experimental and can be swiched off if it doen't work?

Regards, Frank

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.