Thunderbird Freezing
A few days ago thunderbird started getting clunky and freezing intermittently for about 30-40 seconds each time. I decided to uninstall it and re-install. Now when I launch TB it freezes and will not load at all. Tried opening in safe mode and that didn't work. I have accessed my profile folder but didn't want to do anything until I asked. Its setup as IMAP and I've used it for years with the same settings and never had any issues. Any help would be appreciated.
All Replies (5)
- Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem change?
Thanks for the response- I had not seen this till now or I would have tried this sooner.
YES the problem seems to go away when I followed these instructions
What would that mean the problem is?
Repeat Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird, but not in Windows safe mode.
If the problem does not reproduce, then the issue is caused by a Thunderbird add-on or settings.
If the problem does reproduce, then the issue is caused by software that loads during Windows startup, for example antivirus software.
Let us know what you find.
I am still having the issue when I run Thunderbird in troubleshoot mode.
I've also tried disabling Malwarebytes and still have this problem.
- Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Still In Windows safe mode, start Thunderbird normally (not troubleshoot mode)
If the problem does reproduce, then the issue is caused by software that loads during Windows startup, for example antivirus software.
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