Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.
Solved Okugcinwe kunqolobane

My passwords are apparently lost today after updating Firefox

I-Firefox Recover data
Marien Klin replied
wsmith7
wsmith7

My passwords are apparently lost today after updating Firefox.

What went wrong? How could that happen? Why, Why Why?

Anyway to get them back? Are they hidden somewhere?

Anyone else suffering from this update too?

Any help or insights as to why would be greatly appreciated.

w

My passwords are apparently lost today after updating Firefox. What went wrong? How could that happen? Why, Why Why? Anyway to get them back? Are they hidden somewhere? Anyone else suffering from this update too? Any help or insights as to why would be greatly appreciated. w
Paul
Paul
  • Umongameli
  • Abanegalelo Abayi-10 Abaphambili
Funda le mpendulo ngokuhambisana nalesi sihloko

Isisombululo Esikhethiwe

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

All Replies (4)

Paul
Paul
  • Umongameli
  • Abanegalelo Abayi-10 Abaphambili

Hi

This support article should help:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

wsmith7
wsmith7 Umnikazi wombuzo

Thanks so much! I was getting ready to reach for the whisky or the vodka, whichever was most available...

Paul
Paul
  • Umongameli
  • Abanegalelo Abayi-10 Abaphambili

Isisombululo Esikhethiwe

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Marien Klin
Marien Klin

That really helped me also, thanks a lot!