2 "Not responding" messages lasting about a minute each before finally connecting. McAfee?
For about the last year when I try to open Mozilla Thunderbird calendar, instead of taking me to the active calendar page, I get a “Not Responding” message and an hourglass for about 1 minute. That eventually disappears. I then have to select “Calendar” and wait another minute or so with another “Not Responding” message before I can finally get to the active calendar page and do what I wish to do on the calendar. When I remove the app and reinstall it, the problem disappears once ONLY and reappears after that. Can you suggest a solution to the problem, please. I have a Dell Inspiron 3793 laptop.
Thank you.
EDL
Okulungisiwe ngu Wayne Mery
Isisombululo esikhethiwe
I am using Thunderbird ... version 142.0 (64-bit); McAfee LiveSafe version 1.32.165.1
McAfee has been problematic in connection with Thunderbird all the time. If I were you I'd get rid of it altogether, and just stick with Windows Defender.
If you want to keep McAfee, these are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (5)
What version of Thunderbird?
What is your anti-virus software?
I am using Thunderbird Calendar version 142.0 (64-bit); McAfee LiveSafe version 1.32.165.1; and Dell Support Assist 4.8.2. I also receive messages from time to time from IDNotify. I do not believe that I have downloaded any IDNotify app but could be wrong about that. I have set my Thunderbird calendar to offline although I do not believe that that makes any difference. I try to use the latest version of each app and use PatchMyPC to keep my apps up to date. Thank you for any help that you can offer.
Isisombululo Esikhethiwe
I am using Thunderbird ... version 142.0 (64-bit); McAfee LiveSafe version 1.32.165.1
McAfee has been problematic in connection with Thunderbird all the time. If I were you I'd get rid of it altogether, and just stick with Windows Defender.
If you want to keep McAfee, these are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
edl1825dc, which part solved it for you?
Dell removed the app and reinstalled it.