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Bookmarks won't work

meguilmon
meguilmon

I used to use Firefox as my standard browser until this issue occurred some years ago. I can no longer add, edit, or see any bookmarks I previously had. When I start the browser, I'm met with an error message (see below), which then sends me to the site in the image below. The title roughly translates to: "The System for Bookmarks and Browser History is Non-Functional". I've tried following these steps in the past with no change regarding this issue, and I've had to switch back to Chrome. I've also tried uninstalling and reinstalling Firefox, but the issue persists.

Has anyone else encountered this?

I used to use Firefox as my standard browser until this issue occurred some years ago. I can no longer add, edit, or see any bookmarks I previously had. When I start the browser, I'm met with an error message (see below), which then sends me to the site in the image below. The title roughly translates to: "The System for Bookmarks and Browser History is Non-Functional". I've tried following these steps in the past with no change regarding this issue, and I've had to switch back to Chrome. I've also tried uninstalling and reinstalling Firefox, but the issue persists. Has anyone else encountered this?
Ama-screenshot ananyekiwe

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

The message usually indicates that either the places.sqlite file or the favicons.sqlite file is locked or corrupted.

First, if you haven't already, please do a normal shutdown and/or restart of your system. Restarting Windows can help by freeing up locked files, completing any deferred updates, and resolving temporary file permission issues.

Next, let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with: 

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane
> Task: invalidateCaches
+ The caches have been invalidated
> Task: checkCoherence
+ The database is coherent

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.