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twitch video not working after last firefox update

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macgyver595959
macgyver595959

After the last update to firefox the video does not load. there is sound and the side chat chows. the website loads but no video. it is like the video player is being block. all i get is a large purple question mark on the screen ware the video player would be. I tried troubleshoot mode still the same. i removed all addons still the same. I reset firefox back to default and still the same. i have tried other browser and that all work fine.

After the last update to firefox the video does not load. there is sound and the side chat chows. the website loads but no video. it is like the video player is being block. all i get is a large purple question mark on the screen ware the video player would be. I tried troubleshoot mode still the same. i removed all addons still the same. I reset firefox back to default and still the same. i have tried other browser and that all work fine.

All Replies (3)

Denys
Denys
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  • Top 10 Contributor

Hello,

please note that Twitch only supports two latest version of Firefox (138 and 137 as for now), while it looks like you use a much older version (115). According to this Reddit thread, the following may help:

  1. Clear Twitch cookies and data, see the first section of Clear cookies and site data in Firefox for details.
  2. Enable (set to true) layout.css.has-selector.enabled Firefox preference in the Configuration Editor. For details about how to open and use the Configuration Editor, see Configuration Editor for Firefox.
Denys
Denys
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  • Top 10 Contributor

UPD Please also note, that despite fixing the problem with Twitch, enabling this preference may cause some issues with other sites. At the moment, Firefox developers in contact with their Twitch colleagues are working on a solution.

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hello macgyver595959,

It should be fixed now, as Twitch has reverted their change that triggered the issue.

Does it work for you?