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problem with my account

ZLOBI
ZLOBI

I write my account name and password and it says this to me when I want to log in Sorry. We’ve locked your account. The confirmation email we sent to ⁨zlobi_termiantor123@abv.bg⁩ was returned and we’ve locked your account to protect your ⁨Firefox⁩ data. I've been trying to get it back for two months now and I can't + I've written to you many times but now I hope you'll help me

'''I write my account name and password and it says this to me when I want to log in Sorry. We’ve locked your account. The confirmation email we sent to ⁨zlobi_termiantor123@abv.bg⁩ was returned and we’ve locked your account to protect your ⁨Firefox⁩ data. I've been trying to get it back for two months now and I can't + I've written to you many times but now I hope you'll help me'''
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Isisombululo esikhethiwe

Could you contact your email service provider and check whether they are rejecting messages from accounts@firefox.com and/or how you can get those messages.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

markwarner22
markwarner22

Unfortunately if you can't access that account to get the verification to reset your account there's nothing much anyone users on here can do.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor

Isisombululo Esikhethiwe

Could you contact your email service provider and check whether they are rejecting messages from accounts@firefox.com and/or how you can get those messages.