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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Your account has been locked for security reasons

  • 2 uphendule
  • 14 zinale nkinga
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  • Igcine ukuphendulwa ngu GerardoPcp04

Sidney M
Sidney M

I'm getting a message "Your account has been locked for security reasons" when trying to signin into firefox or using my regular signin method on the mozilla website.

When i use the Google option it works on the website (including support page) but in the browser this option is not available. I'm unable to unblock my account. Haven't received un unblock email or something.

I'm getting a message "Your account has been locked for security reasons" when trying to signin into firefox or using my regular signin method on the mozilla website. When i use the Google option it works on the website (including support page) but in the browser this option is not available. I'm unable to unblock my account. Haven't received un unblock email or something.

All Replies (2)

F.
F.

Hey, check the other thread too. Even with email codes it wont unblock. Seems this is an issue on their end but there's no way to know since customer support is nonexistent.

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor

See the following answer: https://support.mozilla.org/en-US/questions/1483915