'''bold text''' Hard to help with something we cannot see. Show the issue by posting screenshots. Can you log into the free account? What OS? What version of Firefox? Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf Did you try clearing the browser cache? https://support.mozilla.org/en-US/kb/how-clear-firefox-cache# You can try to clear all items for a single site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions