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Thunderbird asks me to authenticate an already deleted account

  • 3 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu Len Ski

Len Ski
Len Ski

Hello!

Everytime I open Thunderbird it asks me to authenticate an old mail account that 1) has already been deleted and 2) isn't visible anywhere within Thunderbird - so I since I don't even see the old account anymore, I can't delete it and don't know what to do. I have deleted the SMTP server that was related to the deleted mail account. I also uninstalled and reinstalled Thunderbird - the message still shows up.

I hope someone will be able to help me. :) Thank you!

Hello! Everytime I open Thunderbird it asks me to authenticate an old mail account that 1) has already been deleted and 2) isn't visible anywhere within Thunderbird - so I since I don't even see the old account anymore, I can't delete it and don't know what to do. I have deleted the SMTP server that was related to the deleted mail account. I also uninstalled and reinstalled Thunderbird - the message still shows up. I hope someone will be able to help me. :) Thank you!

Isisombululo esikhethiwe

Hello! I think I solved the problem by deleting all Thunderbird files wihtin my user/appdata/local path. Thank you for your other suggestions, which I'll keep in mind in case it ever happens again! :)

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

david
david
  • Top 10 Contributor

Check to see if you had a calendar with that account.

ThePillenwerfer
ThePillenwerfer

Try opening Settings then 'Privacy & Security' and clicking 'Show Cookies.' If there are any related to the old e-mail account delete them.

Just below that is 'Saved Passwords.' Doing the same with those wouldn't hurt, though may not do any good.

Len Ski
Len Ski Umnikazi wombuzo

Isisombululo Esikhethiwe

Hello! I think I solved the problem by deleting all Thunderbird files wihtin my user/appdata/local path. Thank you for your other suggestions, which I'll keep in mind in case it ever happens again! :)