Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My tabs are lost and restoring has no effect

  • 2 uphendule
  • 0 zinale nkinga
  • Igcine ukuphendulwa ngu Denys

more options

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and all other apps functioning properly). Recently Closed Windows menu was inactive and using Restore option in Library had no effect (despite availability of recent saves).

I found out that Mozilla folder was just missing in %appdata% (e.g. Profile Folder in about:support leaded to a non-existent directory). No manual changes to Firefox settings/data were made and no new profiles created.

What might be the problem and are there any ways to restore my tabs?

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and all other apps functioning properly). Recently Closed Windows menu was inactive and using Restore option in Library had no effect (despite availability of recent saves). I found out that Mozilla folder was just missing in %appdata% (e.g. Profile Folder in about:support leaded to a non-existent directory). No manual changes to Firefox settings/data were made and no new profiles created. What might be the problem and are there any ways to restore my tabs?

Isisombululo esikhethiwe

Did you try to reboot the computer?

You are using the MSIX (MS Store) Firefox version and this version keeps its profile in a different location.

  • C:\Users\xxx\AppData\Local\Packages\Mozilla.Firefox_xxxxxxxxxxxxx\LocalCache\Roaming\Mozilla\Firefox
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

Did you try to reboot the computer?

You are using the MSIX (MS Store) Firefox version and this version keeps its profile in a different location.

  • C:\Users\xxx\AppData\Local\Packages\Mozilla.Firefox_xxxxxxxxxxxxx\LocalCache\Roaming\Mozilla\Firefox

Helpful?

more options

Thank you very much cor-el, although I tried rebooting and it didn't help, after reading your reply I managed to find the profile folder and restore my tabs following the instructions from How to restore a browsing session from backup. I can't thank you enough :)

Okulungisiwe ngu Denys

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.