help with lost data
i recently made a firefox account synced the data cuz i was getting a new pc. Then when i went to login with the same account none of my bookmarks, passwords or anything was there. It just gave me a fresh account.
All Replies (2)
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.
So if I made an account with a bunch of data. I can’t just login I would have had to back up all of my stuff? Is there anyway you can access the bookmarks and passwords I really need my passwords. It’s where I kept them