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Continuously getting prompted to sign in when already signed in

  • Akukho zimpendulo
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I keep getting prompted to sign into my Firefox account, but when I type my password and hit enter, the prompt clears out my password and nothing happens. I'm already logged in to post this question, so I'm confused as to why I keep getting prompted.

I've tried:

  1. Numbered list item Removing the account, but the same unresponsive password prompt shows up
  2. Numbered list item Reinstalling, but same issue
  3. Numbered list item Resetting password, but same issue

Potentially related: I am successfully logged into my Firefox account on another laptop, and I'm seeing no prompts there. Any ideas what else to try?

I keep getting prompted to sign into my Firefox account, but when I type my password and hit enter, the prompt clears out my password and nothing happens. I'm already logged in to post this question, so I'm confused as to why I keep getting prompted. I've tried: # Numbered list item Removing the account, but the same unresponsive password prompt shows up # Numbered list item Reinstalling, but same issue # Numbered list item Resetting password, but same issue Potentially related: I am successfully logged into my Firefox account on another laptop, and I'm seeing no prompts there. Any ideas what else to try?
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