Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New tabs crashing

  • 2 uphendule
  • 0 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu cor-el

more options

Hi, having an issue where new tabs crash while browsing.

Will be fine for 30 minutes or so but opening a new tab/clicking on a bookmark leads to Gah. Your tab just crashed.

Using a working tab is OK as long as I stay on the same site.

All drivers are updated.

Once it happens, I close my browser and I am then fine for a while.

Removed all themes/add-ons in case of conflict but still same issue so re-added.

Any advice appreciated.

Hi, having an issue where new tabs crash while browsing. Will be fine for 30 minutes or so but opening a new tab/clicking on a bookmark leads to Gah. Your tab just crashed. Using a working tab is OK as long as I stay on the same site. All drivers are updated. Once it happens, I close my browser and I am then fine for a while. Removed all themes/add-ons in case of conflict but still same issue so re-added. Any advice appreciated.

All Replies (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

more options

With tab crashes (Gah. Your tab just crashed) you likely didn't get the crash reporter.

What page open in a new tab?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.